Responsibilities Network monitoring: Monitor LAN/WAN links, routers, firewalls, and wireless equipment for availability and performance. Server monitoring: Track server health, CPU/memory utilization, and escalate hardware/software alerts. Ticket handling: Follow SOPs for incident logging, categorization, and resolution; update tickets with accurate status. Escalation management: Escalate unresolved issues to L2/L3 teams per defined SLA timelines. ISP coordination: Engage ISPs for WAN/internet …
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