IT Business Analyst - Customer Operations
Don't apply into the void.
Most applications for this Nexus Water Group role vanish into an ATS. With jobfinder-ai, your agent finds the actual hiring manager or founder behind this opening and sends a tailored email from your own inbox — so a real person reads your pitch and replies. We then follow up until you land on the calendar.
Reach the decision-maker — $5About the role
**AdCode:**
1876
**Date:**
Jul 2, 2026
**State:**
TX
**City:**
Sugar Land, TX
**Business Unit:**
Corporate
**Category:**
Information Technology
**Job Type:**
Who We Are
Nexus Water Group is a leading regulated water and wastewater utility serving more than 1\.3 million people across 12 U.S. states and 2 Canadian provinces.
“Nexus” means connection. Through the essential water and wastewater services we deliver, we have a very personal connection to the people, businesses, and communities we serve. This is why our operations are locally led and managed. Every day, over 1,200 professionals deliver vital, safe, and reliable service through over 670 water systems and 360 wastewater systems. Overview Nexus Water Group's Information Technology team is seeking an IT Business Analyst to support and enhance VertexOne customer self\-service portal solutions, including WaterSmart functionality for utility customers. This role will coordinate new feature implementations, testing, and adoption while working closely with business stakeholders, meter\-to\-cash teams, and SAP\-related processes. This is a highly collaborative role that helps improve the customer experience and engagement across our digital platforms.
This role is based at our office in Sugar Land, TX. What We Offer
**Paid Time Off :** Starting at 3 weeks annually, plus 11 company\-paid holidays
**Health and Wellness Benefits :** Available the first day of the month after your start (medical, dental, vision, prescription)
**401(k) with Company Match :** 100% match up to 4% of salary, plus an additional 3% employer contribution
**Grow With Us :** Training, professional certifications, and education support
**Additional Benefits :** Company\-paid life insurance and Employee Assistance Program What You'll Do
Support and enhance VertexOne customer self\-service portal capabilities.
Coordinate implementation of new features, upgrades, and WaterSmart functionality, including leak alerts and AMI (Automatic Meter Infrastructure) integrations.
Gather requirements, manage testing, and ensure successful deployment of new solutions.
Collaborate with business, IT, and utility operations teams to improve customer engagement and consumption monitoring capabilities.
Serve as a subject matter resource for VertexOne and related utility customer experience platforms.
Act as a bridge between business users and IT to prioritize enhancements and improvements to the customer portal
Help define roadmap priorities based on business needs and customer impact
Troubleshoot data and resolve issues across systems to support customer self\-service operations
Create and maintain process documentation and job aids
Reasonable Accommodations Statement To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. What You'll Bring
Experience working with one or more of the following platforms:
VertexOne/WaterSmart
SEW (Smart Energy Water)
Similar utility customer self\-service solutions
Background in a Business Analyst, Functional Analyst, Product Analyst, or similar role
Familiarity with meter\-to\-cash processes and utility customer service operations
Strong communication and stakeholder management skills
Problem\-solving mindset with the ability to navigate complex systems and processes
Ability to quickly learn new technologies and business processes
Utility industry experience (water, electric, or gas)
Experience supporting SAP\-related processes or integrations preferred About Our Company
We are a proud Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or any characteristic or condition protected by Federal, state, or local law.
We are an E\-Verify participating employer.
**Nearest Major Market:** Houston
Ready to reach the decision-maker?
Set this role as a target and your agent does the sourcing, finds the verified email, writes the pitch, and follows up — on autopilot.
Start your hunt