Commercial Account Executive
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**The role**
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**Commercial Account Executive**
**Full Time Position**
**Permanent Contract**
**Location: NFU Mutual Stirling, The Paddock, Stirling Agricultural Centre, FK9 4RN**
**Monday\- Friday 8\.30am – 5pm**
**Salary: Competitive, dependant on experience**
**Introduction to NFU Mutual**
NFU Mutual offers a wide range of products and services, including general insurance, life, pensions and investments and has been providing quality insurance for its customers, for over 110 years. We carefully balance delivering excellent service to our customers whilst ensuring the business is run effectively. As a mutual, supporting our customers and paying their claims comes first. We are a top ten UK insurance company and the UK’s largest rural insurer, with an agency network of over 250 local offices.
**About the Agency**
As a local agency of NFU Mutual we deliver a first\-class service, and sell their product range across our region, to customers old and new, who are at the core of everything we do. We are a business where honesty, integrity, and trust are at the heart of our values. We champion the personal approach to customer service that NFU Mutual are famous for.
**About the role:**
This is a great opportunity to join a high performing team as a Commercial Account Executive by developing positive and long\-term relationships with our customers in a way which promotes retention and additional sales revenue. To be successful at this role you will be excellent at building customer relationships and delivering high quality service that reflects our values and ethos and is tailored to their specific needs.
**Responsibilities:**
* To develop positive business relationships with a portfolio of customers, managing their accounts in a way that meets their specific needs on a long\-term basis. * To enhance the wider business growth by proactively seeking opportunities for cross selling. * To support the delivery of marketing campaigns in a way which is consistent with our values and ethos, positively contributing to our profile. * To consistently provide excellent levels of customer service in all interactions with potential and existing customers, delivering on promises, meeting their needs and exceeding expectations. * To build and maintain effective working relationships within the team and all relevant key contacts. * To ensure all customer interactions, managing of customer instructions and documentation is administered in accordance with compliance and regulatory requirements and ensures excellent levels of customer service. * To be responsible for ongoing technical and professional knowledge and skills development to ensure compliance and the delivery of high performance. **About you**
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* Proven track record of successful delivery within a commercial environment, ideally Financial Services. * Demonstrable experience working in a customer facing environment, delivering exceptional levels of customer service. * Excellent verbal and written communication skills. * Strong IT skills. * Good working knowledge of the financial services sector.
Our commitment to you
* A supportive and friendly working environment * Full Training \& Development will be provided which includes technical knowledge, sales soft skills. * Opportunities for career progression within a growing agency. * A supportive and friendly team environment within a highly respected organisation. * The chance to play a key role in a dynamic agency that values your skills and contribution.
**Benefits**
* Full training \& development will be provided which includes technical knowledge and sales soft skills. * Office team buildings days. * Free use of gym. * 20 days annual leave plus bank holidays, plus a birthday holiday. * Free parking in front of office. * Private medical health care scheme. * Pension contributions.
Please apply via email with CV and covering letter to: david\_lyle@nfumutual.co.uk
**Closing date for all applications: Thursday 30th July 2026\.**
**Please note you will be employed by an Agent of NFU Mutual and not NFU Mutual directly.**
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