Experience: 10+ Years
Key Skills:
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IT Governance & Compliance
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Budgeting & Asset Management
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IT Infrastructure Management
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IT Operations & Service Delivery
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Network & Server Administration
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Cloud Technologies (Microsoft 365, Azure, AWS)
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Cybersecurity & Risk Management
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ITSM & ITIL Practices
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Incident & Change Management
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Active Directory & Identity Management
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Vendor & Stakeholder Management
Good to have
Process Oriented
Certified in Microsoft Security (SC-300 / SC-200)
ISO 27001 Lead Implementer
Skills & Responsibilities:
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Manage and maintain IT infrastructure, including servers, networks, firewalls, and cloud services.
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Ensure high system availability, data security, and business continuity through effective backup and disaster recovery practices.
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Oversee helpdesk operations and ensure timely resolution of user issues within agreed SLAs.
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Administer Microsoft 365 / email systems, user access controls, Active Directory, and endpoint security.
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Monitor network performance, internet connectivity, VPNs, and security configurations.
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Manage IT assets, software licenses, and ensure compliance with organizational policies.
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Coordinate with external vendors, service providers, and ISPs for support and procurement.
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Develop and implement IT policies, SOPs, and security standards.
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Support business applications (ERP/CRM/Service tools) and recommend technology improvements.
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Maintain documentation of IT systems, configurations, and processes.
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Ensure periodic audits, patch management, and cybersecurity best practices are followed.
Qualification
Bachelor’s degree in information technology, Computer Science, or related field.
Certification
ITIL, Microsoft, Cisco, or equivalent.
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