Job Description
RESPONSIBILITIES
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Responsible for the day-to-day execution of tasks within the GCC, ensuring timely, accurate, and high-quality support to the Client Servicing teams.
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Maintain comprehensive knowledge of all processes and activities executed within the hub, serving as the primary point of expertise and ensuring continuity, consistency, and operational excellence.
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Lead knowledge transfer initiatives for all transitioned tasks, ensuring successful handover, documentation, stabilization, and long-term sustainability of processes.
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Manage work allocation, resource planning, and delivery timelines, ensuring effective prioritization of tasks, optimal utilization of team capacity, and timely completion of assignments.
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Provide proactive coordination and communication with internal stakeholders, ensuring alignment on priorities, requirements, project status, risks, and operational challenges.
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Demonstrates a high level of attention to detail when reviewing data, reports, templates, and other project deliverables.
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Execute day-to-day operations and tasks
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Create and set up reporting templates accurately, prepare initial report structures and templates for efficient and accurate data population.
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Should have strong focus on quality with ability to identify quality or data-related issues, investigate the root cause, and take appropriate action.
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Propose optimizations and efficient solutions on project and processes.
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Identify process improvements across upstream and downstream workflows
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Collaborate with global stakeholders and internal teams to clarify requirements and resolve issues
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Automate routine status reporting using AI and identify opportunities where AI can be further leveraged
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Ability to work independently while also collaborating effectively with team members
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Ability to manage multiple priorities and meet tight deadlines
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Open to work in US timing
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