A Counsellor/Telecaller cum Front Office role acts as the first point of contact, combining reception duties, client counseling, and outbound telecalling to drive admissions or sales. Key responsibilities include greeting visitors, managing phone lines, conducting student/client counseling, managing inquiries, and handling administrative tasks like data entry.
Key Responsibilities
- Front Office/Reception: Greet visitors, answer/screen incoming calls, manage emails, and ensure a professional, tidy reception area.
- Counselling: Provide detailed information regarding courses, products, or services to prospective clients/students to facilitate conversions.
- Telecalling: Perform outbound calls to follow up on leads, confirm appointments, and promote services.
- Administration: Maintain accurate records of student interactions, daily reports, and data entry using MS Office.
- Scheduling: Manage visitor appointments, meeting schedules, and follow-ups
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