We are seeking a detail-oriented, customer-focused Customer Service & Travel Specialist to join our team. In this role, you will assist clients with travel research, itinerary design, and booking services across accommodations, transportation, tours, and vacation packages.
Key Responsibilities
- Research travel destinations, accommodations, transportation options, and local activities tailored to client preferences and budgets.
- Prepare and present customized travel itineraries and price quotes to clients.
- Process travel bookings for flights, hotels, cruises, car rentals, and tour packages using company-provided tools.
- Communicate with clients before, during, and after their trips to manage itinerary adjustments, handle travel inquiries, and resolve service issues.
- Maintain organized records of client bookings, reservations, and customer interactions in our system.
Qualifications & Requirements
- Eligibility & Residency: Must be at least 18 years of age, currently reside in the United States, and be legally authorized to work in the U.S.
- Basic Computer Skills: Proficiency with web browsing, email communication, online research, and web-based tools/applications.
- Strong written and verbal communication skills with a professional customer-service approach.
- Strong organizational skills and attention to detail when managing reservation dates and client travel details.
- Reliable self-management skills to complete tasks accurately during scheduled working hours.
- Access to a reliable computer, high-speed internet connection, and telephone service in a quiet home workspace.
- Prior experience in travel planning, hospitality, or customer service is preferred, but not required.
Benefits & Perks
- Flexible Scheduling: Part-time hours structured around your availability and business operational needs.
- Travel Industry Discounts: Access to travel industry perks, supplier deals, and personal travel savings opportunities.
- Work from Home: Fully remote positioning with support from our internal administrative team.
Originally posted on Himalayas
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