Meetings and Events Coordinator

Job Overview

Crown Spa Hotel Scarborough blends Victorian charm with modern luxury on the scenic Yorkshire coast. The award-winning spa offers a tranquil escape with various treatments, while the leisure centre features a 40ft indoor pool and a gym. Each of our 116 bedrooms, from standard to executive, are designed for comfort and style, with many boasting breathtaking views of the sea. We are on the search for an enthusiastic, passionate, and dynamic individual to join us as Meetings and Events Coordinator.

The Meetings & Events (M&E) Coordinator plays a crucial role in ensuring the seamless planning, coordination, and execution of all events hosted at the hotel. Acting as a liaison between clients, internal teams, and external vendors, the M&E Coordinator ensures high-quality service delivery that exceeds client expectations. This position requires exceptional organizational skills, attention to detail, and the ability to manage multiple events simultaneously while maintaining excellent customer service.

Responsibilities

Event Planning and Coordination:

· Collaborate with clients to understand their requirements, budgets, and preferences for meetings, conferences, weddings, and other events.

· Prepare event proposals, contracts, and schedules, ensuring all details are clearly communicated and agreed upon.

· Coordinate all aspects of the event, including room setup, AV equipment, F&B services, and staffing.

· Monitor the execution of events to ensure they align with the agreed plan.

Client Relations:

· Act as the main point of contact for clients before, during, and after events.

· Address client concerns and resolve any issues promptly to ensure a positive guest experience.

· Conduct follow-up communication to gather feedback and foster long-term client relationships.

Team Collaboration:

· Work closely with the sales, F&B, operations, and housekeeping teams to ensure smooth delivery of events.

· Communicate event details effectively through Banquet Event Orders (BEOs) and regular briefing sessions.

· Support the M&E Manager in maintaining a calendar of events and ensuring staff availability.

Administrative Duties:

· Maintain accurate event records, including contracts, invoices, and client communications.

· Update event management software with relevant details and track progress for each booking.

· Assist in preparing monthly reports on event performance, revenue, and client satisfaction.

Upselling and Revenue Generation:

· Identify opportunities to upsell services, such as upgraded catering packages, AV solutions, or décor enhancements.

· Support the sales team in securing repeat and referral business.

Skills

• Excellent organisational skills with the ability to manage multiple events simultaneously under tight deadlines.
• Strong time management skills to prioritise tasks effectively.
• Effective communication skills for liaising with clients, vendors, and team members.
• Experience in upselling additional services or products to enhance client satisfaction and revenue.
• Background in hospitality or restaurant experience is advantageous.
• Proven guest service skills with a friendly and professional demeanour.
• A proactive approach with strong problem-solving abilities.
• Ability to work well within a team while also demonstrating independence when required. This role offers an engaging environment for those passionate about delivering memorable events while honing their organisational and customer service skills in the hospitality industry.

Flexibility: Willingness to work evenings, weekends, and holidays as needed to accommodate event schedules.

Pay: £12.71 per hour

Expected hours: 40.0 per week

Benefits:

• Cycle to work scheme
• Discounted or free food
• Employee discount
• Gym membership
• On-site gym
• Referral programme

Experience:

• hotel/hospitality reception: 1 year (preferred)

Work Location: In person

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