Manager, Customer Success Japan

About the role

Who We Are Notion is the collaborative AI workspace where teams and agents think together . We're building one place where your knowledge, projects, meetings, and AI tools live side by side, so work is faster, clearer, and less fragmented. Millions of individuals, small teams, and large companies run their work on Notion. Notinos (our employees) are customer zero in bringing this future of work to life. We care about craft, building things that last, and the belief that great work is still fundamentally human. Our goal isn’t to ship the next feature. Each and every team of Notinos is working to set the standard for how humans work together in the AI era. From building a business’s system of record to making and managing AI agents to automating away the busy work, we care deeply about giving our customers more time for their life’s work. About The Role We're looking for a customer-focused, results-oriented leader to oversee Customer Success team at Notion. You'll report to the Head of Customer Success APAC and lead a team that helps customers get the most out of Notion through effective adoption and expansion. You'll also champion Notion's vision to build the connected workspace. What You'll Achieve Strategic Alignment: Develop and implement strategies to align the Japan Customer Success organization with broader company goals, especially around adoption, retention, and expansion Lead and develop a team of 8+ CSMs across Scaled and Dedicated motions in the Japan region Cross-Functional Collaboration: Partner with Sales, Solutions Engineering, and Professional Services to ensure seamless customer onboarding and high-value delivery while continuously improving the customer journey for long-term success Customer Engagement and Advocacy: Drive executive relationships with key customers. Gather customer feedback to inform product improvements and advocate for Japan customers within the company Drive Operational Excellence: Build and refine a consistent KPI/OKR system to enable data-driven decisions. Monitor customer health metrics to identify risks and opportunities for proactive intervention. Business Impact: Drive best in class retention and expansion across a multi-million dollar book of business Process Optimization: Use customer success management platforms and tools to streamline processes and improve team efficiency Skills You’ll Need to Bring You have 3+ years of experience leading Customer Success or GTM functions within a fast-growing SaaS environment, with a focus on post-sales motions You have experience managing diverse customer segments—from Commercial to Mid Market—and collaborating cross-functionally across many internal stakeholders You are a powerhouse leader who attracts, inspires, develops, and retains top talent You are customer-centric at your core and champion for customers; passionate about understanding their organizations, business priorities, and sources of value You are data-driven and can set the right performance indicators for your organization You bring operational rigor and systems thinking across the customer lifecycle You have a growth mindset and view setbacks as learning opportunities You're highly adaptable and thrive in a rapidly changing business environment You're ready to drive adoption and usage to maximize net dollar retention across Japan By clicking “Submit Application”, I understand and agree that Notion and its affiliates and subsidiaries will collect and process my information in accordance with Notion’s Global Recruiting Privacy Policy . #LI-Onsite A Note on AI You don’t need deep AI expertise for every role, but we do expect every Notino to be intellectually curious, drawn to tinkering and discovery, and excited to use AI as a real collaborator in their work. For some roles, AI fluency is a core requirement — when that’s the case, we'll say so explicitly in the qualifications. People who thrive here don’t treat AI as a novelty. They use it to think better, and make their work easier for others to build on. Equal Opportunity & Accommodations We hire talented people from a wide range of backgrounds. If you’re excited about this role but don’t meet every bullet, we still encourage you to apply. Notion is an equal opportunity employer and does not discriminate on the basis of any legally protected characteristic. Consistent with applicable law, we will consider for employment qualified applicants with arrest and conviction records. Notion provides reasonable accommodations during the application process; if you need one, please let your recruiter know. Notion is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Notion considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Notion is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please let your recruiter know.