Job description Should have a Team Leader Experience in Domestic BPO, Preferably in Banking Collection. Managing day to day planning, operational challenges and solving problems of a team of agents. Plan and manage the groups performance on the Scorecard metrics and look for methods to constantly exceed expectations. Responsible for management of Engagement, Attrition and ESAT for the team. Prepare schedules for the teams and ensure attendance. Conduct meetings regularly to ensure open communic…
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