IT Support Technician
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Reach the decision-maker — $5About the role
* Serve as the first responder for IT\-related queries. Diagnose and resolve issues with laptops, desktops, printers, and mobile devices, either remotely or in person.
Essential Skills NeededTo perform these duties successfully, an IT Support Technician needs a blend of technical and interpersonal skills:
* **Technical Knowledge:** Understanding of operating systems, Active Directory, cloud platforms, and TCP/IP networking. * **Communication:** The ability to translate complex, technical jargon into simple, actionable steps for non\-technical users. * **Patience \& Problem\-Solving:** A logical, analytical mindset combined with the patience to handle high\-pressure or frustrating user situation. * **System Deployment \& Configuration:** Set up, configure, and install new workstations, operating systems (like Windows, macOS, or Linux), and necessary business software. * **Network \& Connectivity Maintenance:** Monitor local area networks (LAN), wide area networks (WAN), and Wi\-Fi to ensure seamless internet access and secure data sharing. * **User \& Access Management:** Manage user accounts, assist with password resets, and process access requests to company software and databases. * **Asset \& Inventory Management:** Track and maintain records of the organization's hardware and software assets to ensure proper licensing and equipment availability. * **Security \& Data Protection:** Ensure antivirus software is active, implement access controls (such as 2FA), and run periodic data backups. * **Documentation \& Reporting:** Maintain detailed logs of support tickets, track recurring technical issues, and document solutions in the company's knowledge base. * **Vendor \& Escalation Coordination:** Escalate complex technical faults to higher\-tier IT staff (e.g., Network Engineers, SysAdmins) or coordinate with external hardware vendors for repairs.
Job Types: Full\-time, Permanent, Fresher
Pay: ₹10,000\.00 \- ₹14,000\.00 per month
Benefits:
* Paid time off
Work Location: In person
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