About This Role
We’re looking for someone to own and grow our existing customer accounts in the Philippines. This role sits at the center of client relationships, product adoption, and account expansion, with a clear focus on long-term retention and growth.
You’ll act as the primary point of contact for key customers, working closely with internal teams to ensure clients see consistent value from our platform while identifying opportunities to expand our partnership.
What You’ll Do
Account Ownership & Relationship Management
Own and manage a portfolio of key and strategic existing customer accounts.
Build trusted, long-term relationships with client stakeholders across levels.
Act as the primary escalation and coordination point for client needs.
Customer Adoption & Value Realization
Drive product adoption by supporting clients through program planning and execution.
Guide customers on best practices to maximize engagement with rewards and marketing initiatives.
Monitor account usage and engagement to identify risks early.
Growth & Expansion
Identify upsell and cross-sell opportunities within existing accounts.
Partner with sales leadership to progress and close expansion opportunities.
Proactively manage renewals and overall account health.
Cross-functional Collaboration
Coordinate with centrally based Customer Success and Operations teams in India to resolve issues.
Translate customer feedback into clear inputs for Product, Tech, and Customer Success teams.
Ensure timely follow-through on client issues and requests.
Account Hygiene & Reporting
Maintain accurate account documentation and updates in CRM systems.
Track performance, usage, and growth indicators for assigned accounts.
What We’re Looking For
Experience in account management, customer growth, or client-facing roles.
Exposure to managing mid-market or enterprise customer accounts.
Strong relationship-building and stakeholder management skills.
Ability to work effectively with cross-functional and remote teams.
Commercial mindset with the ability to spot and progress growth opportunities.
Nice to Have
Experience in SaaS or technology-led environments.
Prior experience supporting customer engagement or rewards programs.
What Makes You a Strong Fit
You take clear ownership of accounts and outcomes.
You balance a customer-first approach with internal execution discipline.
You work in a structured, detail-oriented way and anticipate problems early.
You’re comfortable operating independently while staying closely aligned with leadership.
Why This Role Matters
This role directly impacts customer retention, expansion, and long-term revenue stability in the Philippines. Strong account ownership here ensures customers stay engaged, supported, and growing with us over time.
Why Join Us
Work closely with strategic customers and senior stakeholders.
Have real ownership over customer relationships and growth outcomes.
Collaborate with experienced regional and central teams.
Play a key role in strengthening our presence in the Philippines market.
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