This role plays a critical part in ensuring the business operates smoothly by delivering reliable, safe, efficient, and high-quality support services to employees, leadership, foreign employees, visitors, and operational sites.
Reporting to the VP HR, the Business Services Manager leads a broad scope of workplace, administration, facilities, transportation, expatriate services, contractor management, and executive support activities while continuously improving efficiency, controls, and service experience.
Key responsibilities:
1. Executive & leadership support
- Provide strategic administrative and operational support to the Country President.
- Coordinate executive and joint venture visits, leadership meetings, special events and regular office events.
- Ensure seamless visitor experience and protocol management.
2. Expatriate & mobility services
- Manage immigration, visa, work permit, accommodation, school, and logistic supports for foreign employees,
- Partner with external providers (realtors, movers, immigration services) to deliver high-quality expatriate experiences.
3. Transportation services
- Lead transportation operations including shift vans, pool vehicles, executive vehicles, parking management, and related vendor services.
- Improve utilization, cost control, safety, and service reliability.
4. Facilities & workplace management
- Oversee building operations, maintenance, utilities, office services, telecommunication and workplace experience.
- Lead the team in managing facilities, vendors management and service providers for all sites (Spring Tower, Zeer and MTP).
5. Site support services
- Lead team’s supervision of canteen, gardening, cleaning, and other services in MTP site
- Conduct monthly site safety audits.
- Ensure service quality, food safety, hygiene, and employee satisfaction.
6. Administration & cost control
- Manage office supplies, consumables, cash advance and service-related budgets.
- Identify opportunities to simplify processes and improve efficiency.
7. People leadership & social compliance
- Lead a team of contractors, administrative employees, drivers, and site support personnel.
- Ensure strong contractor management practices and compliance with labor, overtime, documentation, and social compliance requirements.
8. Continuous improvement
- Drive process improvement initiatives.
- Utilize data and analytics to improve service quality, cost effectiveness, and employee experience.
What success looks like:
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Business services operate safely, efficiently and reliably.
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Strong satisfaction level from employees, expatriate, leadership, and site stakeholders.
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Improved service quality without increasing cost.
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Strong vendor governance and cost control.
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Robust contractor and social compliance management. Growth and continuous improvement mindset across all service ranges for the role holder and the team members.
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Requirement
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Bachelor’s degree in any degree. Degree in business administration, hospitality, operations management, HR, or related field is preferred.
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Proven experience leading business services, facilities, workplace operations, administration, or similar functions is preferred.
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Strong vendor and contract management experience.
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Proven leadership capability.
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Excellent analytical and problem-solving skills.
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Strong project management capability.
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Strong written and spoken English.
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Strong communicating skills with all levels.
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High degree of integrity, safety and customer service.
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TTechnology adoption mindset, learning agility and resilience, collaborative.
At NS BlueScope our success comes from our people. We choose to treat each other with trust and respect. We understand that the range of perspectives that result from having a diverse and inclusive workplace will strengthen NS BlueScope’s capability for continued and sustained business success.
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