- Computer Systems Officer 4
- Temporary Full-Time
- Parramatta
About us
The NSW Police Force (NSWPF) is one of the largest police forces in the western world, with more than 20,000 employees, including more than 4,000 administrative employees who support the sworn officers that provide a range of law and order services 24 hours a day, seven days a week to the socially, geographically and culturally diverse community of NSW.
About the role
We have an opportunity for a Systems Administrator to be part of our Service Management Office, Technology and Communication Services Command team. The Systems Administrator supports service delivery to the organisation in the management of IT computer systems.
View the relevant role description for more information on this role (e.g. essential requirements, key accountabilities, key challenges and capabilities required for the role)
This is a unique opportunity to shape enterprise-wide Service Lifecycle Management, Operational Readiness, and Service Assurance practices that support critical policing and business services across NSWPF.
Key Responsibilities
- Lead the maturity and continual improvement of Service Lifecycle Management, Operational Readiness, Service Assurance, and Service Management practices across a complex enterprise technology environment.
- Establish and govern operational readiness frameworks to ensure new and changed services are supportable, sustainable, and transitioned effectively into operational support.
- Drive the development of meaningful service reporting, performance insights, service health indicators, SLA governance, and continual service improvement initiatives.
- Partner with business stakeholders, service owners, project teams, support groups, and vendors to ensure services meet agreed business outcomes, operational requirements, and service commitments.
- Provide oversight of service performance, availability, reliability, operational risk, resilience, and customer experience across the service lifecycle.
- Facilitate Operational Readiness Reviews (ORRs), service acceptance activities, and transition governance to improve service stability and reduce operational risk.
- Collaborate with Incident, Problem, Change, Service Desk, Architecture, Security, and technical support teams to improve service outcomes and organisational capability.
- Promote effective knowledge management practices that support operational teams, improve supportability, and enhance customer experience through quality knowledge assets and information sharing.
- Drive continual improvement initiatives focused on service quality, operational efficiency, risk reduction, self-service capability, and service maturity.
Preferred Experience and Skills
- Demonstrated experience in Service Lifecycle Management, Service Assurance, Operational Readiness, Service Delivery, Service Level Management, or a related IT Service Management governance role.
- Experience developing and governing Operational Readiness, Service Acceptance, Service Transition, and Service Assurance frameworks.
- Experience using ITSM platforms such as ServiceNow.
- Experience developing, monitoring, and reporting on SLAs, OLAs, KPIs, service health indicators, customer experience measures, and operational performance metrics.
- Strong stakeholder engagement skills with the ability to influence project teams, service owners, technical teams, vendors, and senior management.
- Experience identifying and managing operational risks associated with new or changing technology services.
What we can offer you
At NSWPF our people have access to a range of benefits that help balance life at work and at home. Some of the benefits available when you join the NSWPF include:
- competitive salary;
- flexible work options;
- opportunity to purchase leave;
- annual leave loading;
- corporate wellbeing programs including seminars and the Fitness Passport;
- free annual influenza vaccination;
- salary packaging options via superannuation contributions or a novated vehicle lease;
- convenient location for public transport and to shops etc; and
- in-house gym facilities.
How to Apply
Applications can only be submitted electronically via the I Work for NSW website.
To be considered for this role, attach a cover letter (2 pages maximum) and an up-to-date resume that clearly details your skills & experience as relevant to this role.
Please do not attach copies of qualifications, certificates or documentation (other than what has been requested) - you can bring these if called for interview.
Please address each of the following Target Questions (500 words per question) in the text boxes provided in the online application or attach as a separate document.
Target Question 1:
Can you describe a time when you identified a recurring service level issue or SLA breach trend and implemented improvements that enhanced service performance and customer outcomes? What actions did you take, how did you engage stakeholders, and what measurable results were achieved?
Target Question 2:
Provide an example of how you used knowledge management practices to improve operational efficiency, reduce support effort, or enhance the customer experience. How did you drive adoption, ensure content quality, and measure success?
Your application must stand on its own merits, and the completeness and relevance of your application will determine if you proceed through to the selection process.
If you require any further information about this opportunity, please contact the hiring manager Matthew Tracey via 0417 191 666.
To be eligible to apply for this role, you must meet one of the following statuses:
- an Australian Citizen;
- a permanent resident of Australia; or
- a New Zealand citizen.
Prior to commencement, the successful candidate will be required to undergo a rigorous National Police (criminal history) Check and obtain and maintain a Security Clearance as determined by the NSW Police Force.
Our commitment to Diversity:
At the NSW Police Force, we are proud to be an employer of a diverse range of people. We are committed to reflecting the diverse community we serve and creating an inclusive and respectful workplace for all employees where differences are embraced, contributions are valued, and everyone has a sense of connection and belonging.
We welcome applications from individuals with diverse skills, experiences, and backgrounds including Aboriginal and Torres Strait Islander peoples, LGBTQIA+ individuals, people with disability, neurodiverse individuals, those from culturally and linguistically diverse communities, and people of all ages.
We understand that the recruitment journey may present unique challenges. If you:
- Identify as Aboriginal or Torres Strait Islander and would like support with your application, please contact the NSWPF Aboriginal Employment & Engagement team at PCC-AEET@police.nsw.gov.au
- Identify as a person with disability and require further information on the role or adjustments to participate in the recruitment process, please contact the Inclusion & Diversity team at PCC-INCLUSION@police.nsw.gov.au
- Are transgender or gender diverse and want to learn more about our support options, please contact the Inclusion & Diversity team at PCC-INCLUSION@police.nsw.gov.au
This recruitment may be used to create a Talent Pool for similar future roles (ongoing or temporary) that may arise over the next 18 months.
For Technical assistance please contact: taleosupportexterna@police.nsw.gov.au (Please include the word Taleo in the subject line)
Thank you for your interest in this role. We look forward to receiving your application.
Application contact details
If you have questions or would like to learn more about this role, please reach out to the contact below:
Contact Enquires please email to HRTSMOBILITY@police.nsw.gov.au (02) 8835 8400
Application close date 08 November 2026 at 11:59pm
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