Job Title: Support Analyst – SDPR (Health Manager Level 2)
Support critical systems that clinicians rely on every day – with flexible work and great benefits
- Permanent Full Time Opportunity
- Work from our modern offices | Chatswood, St Leonards
- Attractive salary, commencing from $114,251.00 to $134,809.00 + 12% Super + 17.5% annual leave loading
Applications Close: 11:59pm, Thursday 16 July
Your work matters at Single Digital Patient Record (SDPR), NSW Health
Be part of one of the biggest digital transformations in Australia’s public health history. The SDPR program is reshaping the way care is delivered across NSW - bringing patient information together into one safe, secure, connected system.
If you want your work to have real impact at scale, this is your opportunity to help shape the future of healthcare in NSW.
Join the Team
As the Support Analyst, you will be responsible for providing day-to-day technical support for the Statewide Data Archive platform, ensuring system availability, resolving user issues and contributing to continuous system improvements. Working as part of the Single Digital Patient Record (SDPR) program, you'll collaborate with internal teams and vendors to support one of NSW Health's most significant digital transformation initiatives.
This role offers a unique opportunity to support the delivery of the Single Digital Patient Record (SDPR) program - one of NSW Health's largest digital transformation initiatives that is reshaping how patient information is accessed and shared across the state. You'll work with enterprise technologies including the Statewide Data Archive, Oracle Identity Management, Microsoft Entra, service management and ticketing platforms, while collaborating with multidisciplinary teams to improve system performance, reliability and patient care outcomes.
In this role, you will:
- Provide technical support for the Statewide Data Archive by managing support requests, troubleshooting issues and ensuring timely resolution in line with service level agreements.
- Monitor system performance and availability, proactively identifying and escalating issues to minimise downtime and maintain reliable service delivery.
- Partner closely with internal teams and external vendors to investigate incidents, implement solutions and support ongoing system enhancements.
- Validate, test and communicate solutions to users while delivering a high standard of customer service through phone, email and ticketing channels.
- Contribute to continuous improvement by maintaining knowledge articles, documenting solutions and providing feedback on system design and process improvements.
View the position description here
About You
To be successful in this role you will have:
- Experience providing application or technical support within a large, complex organisation, with the ability to manage competing priorities in a high-volume environment.
- Strong troubleshooting and analytical skills, with knowledge of Identity Management platforms such as Oracle and Microsoft Entra.
- Collaborative communication skills with the ability to build strong relationships with customers, stakeholders and vendors while delivering excellent service outcomes.
- Immaculate organisation and are adaptable, with the ability to prioritise issues based on business impact, urgency and SLA commitments.
- Experience working within an operational support environmen t, including participation in on-call, after-hours or shift rosters as required.
You will succeed in this role if you:
- Thrive in dynamic environments where prioritised can shift quickly
- Can balance strategic thinking and hands-on delivery
- Enjoy working collaboratively to achieve ambitious goals
- Feel comfortable working in a lean team environment where flexibility and versatility are key
Why work at SDPR
At SDPR, our benefits are designed to provide you with the flexibility, growth and support when you need it. We provide:
- Allocation day off per month in addition to annual leave
- Salary packaging to maximise your take-home pay
- Career development and learning opportunities to help you grow
- Wellbeing initiatives like Fitness Passport to support your physical and mental health
Learn More About Us
- Check out our diversity and inclusion commitment
- Learn more about Single Digital Patient Record
How to apply
Submit your cover letter most up to date resume (up to 5 pages), highlighting your relevant skills and experience.
For questions around the role or recruitment process, including adjustments, please contact our Talent Advisor, Joe Lusaynon on Johar.Lusaynon@health.nsw.gov.au or Hiring Manager, Aswanth Kumar on AswanthKumar.SunderRaj@health.nsw.gov.au
Important information
- This role may require evening, night, weekend and/or shift work, in accordance with operational needs and Award provisions.
- This recruitment may be used to establish a Talent Pool for similar roles (ongoing or temporary) that may arise over the next 18 months.
- To be eligible for this role you must have current Australian work rights (Australian citizen, permanent resident, New Zealand citizen with a current passport, or hold a valid visa with permission to work in Australia).
- If you currently reside outside NSW, please indicate in your application whether you are willing to relocate if successful.
#SDPRIA
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