Key Responsibilities:
- Monitor and manage brand mentions, reviews, and feedback across Google, Facebook, Instagram, Twitter, LinkedIn, and third-party platforms
- Respond promptly and professionally to both positive and negative reviews/comments
- Track sentiment and escalate potential crises or sensitive issues when necessary
- Maintain and optimize Google My Business (GMB) and other business listing platforms
- Collaborate with internal teams (customer service, content, social media) for res…
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