Job Summary
For the Quality Assurance (QA) Analyst II position, the primary role is to lead the manual testing of internal business applications and customer-facing websites, with a strong emphasis on test design, defect management, and end-to-end quality ownership within Azure DevOps (ADO). The QA II works closely with the QA Manager, peer QA analysts, developers, and business sponsors to deliver reliable, high-quality solutions to our business stakeholders. The QA II supports Olympia’s in-house application development by authoring comprehensive test cases, driving defect resolution, and helping the team continuously refine its QA processes.
The Quality Assurance Analyst II must deliver results in a dynamic and team-oriented environment. They must be able to multitask and thrive in an ever-changing environment, build relationships naturally, adapt quickly, communicate effectively, and mentor junior QA team members.
Duties & Responsibilities
- Uphold the division and Olympia’s reputation and values, while promoting our motto “With Us, It’s Personal” in all interactions with employees, clients, and business associates.
- Perform manual functional, GUI, integration, regression, and end-to-end testing across web and application platforms; troubleshoot issues as they arise.
- Collaborate with business analysts and developers to translate business logic and acceptance criteria into comprehensive test cases in Azure DevOps (ADO) Test Plans, ensuring full coverage of requirements.
- Submit, triage, and track defects in ADO through to resolution; identify, diagnose, report, and assist developers in resolving defects and verifying bug fixes.
- Own the QA cycle for assigned tickets and releases: define entry/exit criteria, plan, execute, and provide QA sign-off.
- Understand and lead QA deployment processes by reviewing tickets for deployment, creating and reviewing pull requests, and coordinating with QA and Devs to complete deployments.
- Perform root-cause analysis on production defects and drive corrective / preventive actions.
- Mentor and coach QA I team members, peer-review their test cases, and share testing best practices.
- Provide constructive feedback to the business to enhance QA processes and improve ticket quality (clarity of requirements, acceptance criteria, and reproducibility of issues).
- Help design and implement a more efficient workflow for the QA team, including test-case standards, defect templates, and ADO conventions.
- Contribute to sprint planning, backlog refinement, release readiness reviews, and retrospectives, advocating for quality throughout the release cycle.
- Contribute to continuous improvement of QA processes, standards, and tooling.
- Provide support to internal users via phone, e-mail, and on occasion through meetings.
- Produce clear, concise QA documentation, test summary reports, and end-user support materials.
- Execute day-to-day operational activities to maintain effective and efficient service.
- Flexible to perform various assigned tasks as requested by management and executives.
Competencies
- Connection: Builds long-term relationships by collaborating with clients and industry participants.
- Accountability: Is a trusted business partner who operates with transparency and integrity and takes end-to-end ownership of assigned deliverables.
- Innovation: Leverages technology and new tools to continuously improve how we serve our customers.
- Adaptability: Adapts to changes and shifting priorities and is open to new ideas and responsibilities.
- Attention to Detail: Pays close attention to details to produce accurate work and to identify subtle defects.
- Interpersonal Skills: Establishes professional working relationships, is flexible/adaptable, works well with others, and solicits feedback.
- Job Knowledge: Understands facets of the job, is aware of duties and responsibilities, and keeps current with QA methodologies, tools, and industry trends.
- Productivity: Manages workload, works efficiently, and consistently meets goals, objectives, and release commitments.
- Problem Solving: Understands what is causing a problem, finds solutions using analytical and risk-based thinking, and knows when to escalate to leadership.
- Teamwork: Is accountable to the team, works to meet established deliverables, appreciates the views of team members, and is respectful.
- Technical Leadership: Mentors junior QA members, champions quality across the SDLC, and drives adoption of testing best practices.
- Communication: Articulates quality risks, test results, and release readiness clearly to developers, business analysts, and business stakeholders.
Formal Education & Experience
- High school Diploma is required.
- Diploma or Bachelor’s degree in Computer Science, Engineering, Business Analysis, or a related discipline (or 4+ years of equivalent QA experience) is required.
- ISTQB Foundation Level certification is required; Advanced Level (CTAL-TA or CTFL-AT) is an asset.
- 3–5 years of progressive Quality Assurance experience in web and application testing.
Specialized Skills & Knowledge
- Proven experience with Product Acceptance Testing is required.
- Proven experience authoring testing documentation (Test Plans, Test Cases, Test Reports, Change Requests) is required.
- Strong understanding of Web and Application Services, including client-server architecture, is required.
- Proficient with Azure DevOps (ADO) — Boards, Repos, Pipelines, and Test Plans is as asset.
- Solid understanding of Agile / Scrum methodologies, iterative development, and shift-left testing.
- Working knowledge of Git and source-control workflows is required.
- Understanding of database fundamentals and TSQL (or equivalent) for basic data verification is an asset.
- Experience managing and logging incident reports and performing root-cause analysis.
- Test automation experience with Telerik Test Studio, Playwright, Selenium WebDriver, or a comparable framework is an asset.
- Programming knowledge of C# and/or JavaScript / TypeScript is an asset.
- Exposure to performance / load testing using Azure Load Testing (or comparable tools such as k6 or LoadRunner) is an asset.
- Experience testing financial applications (trading, self-directed accounts, registered plans) is strongly preferred.
Role Details
- Reports to: Team Lead, Quality Assurance Analyst
- Employment Type: Full-Time, On-site
- Direct Reports: None; mentors QA I team members.
- On-call: Occasional participation in release-weekend deployment support. Please note that employment is conditional upon the successful completion of a criminal background check and employment verification. Additional screening may be required depending on the role, and from time to time at Olympia’s sole discretion. With Us, It’s Personal
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