Key Responsibilities
- Gather, analyze, and document business requirements.
- Create functional specifications, user stories, process flows, and acceptance criteria.
- Work closely with stakeholders, ServiceNow Developers, and QA teams.
- Support ServiceNow implementations, enhancements, and UAT activities.
- Identify opportunities for process improvement and automation.
Qualifications
- At least 3 years of experience as a Business Analyst, preferably in ServiceNow projects.
- Knowledge of ServiceNow modules such as ITSM, ITOM, HRSD, or CSM.
- Experience in requirements gathering, documentation, and stakeholder management.
- Familiarity with Agile/Scrum and ITIL concepts.
- Strong analytical, communication, and problem-solving skills.
- ServiceNow certifications are an advantage.
Pay: Php70,000.00 - Php90,000.00 per month
Work Location: Remote
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