AI / ML Product Manager- REMOTE- EST Candidates Preferred
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**Position Overview:**
**Role:** AI/ML Product Manager – Loyalty \& Personalization
**Employment Type:** Contract (6 Months, with potential extension to 12 Months)
**Location:** Remote (EST Hours) or Raleigh, NC (Preferred)
**Duration**\-12\+ Months
**Work Schedule:** 7:30 AM – 4:30 PM EST
**Rate:** $68 on W2 and $75 ON C2C
**Job Summary**
We are seeking a hands\-on **AI/ML Product Manager** to support the launch of a next\-generation loyalty and personalization platform across Advance Rewards (DIY) and Pro Rewards (B2B). This role will lead requirements gathering, business workshops, and product definition, translating AI\-driven insights into executable product capabilities for campaigns, segmentation, and customer engagement.
**Key Responsibilities**
* Lead requirements gathering and structured workshops with Marketing, Loyalty, and Operations teams to define promotions, rewards, campaign needs, and customer journeys (earn, engage, redeem). * Translate business input into epics, user stories, detailed product requirements, and functional/non\-functional specifications. * Define and operationalize AI/ML use cases, including predictive segmentation and targeting, personalized offers and rewards, and behavioral insights and pattern detection. * Ensure AI outputs are actionable within marketing campaigns and loyalty experiences. * Support RFP, vendor evaluation, and build vs. buy decisions. * Partner cross\-functionally with Product, Marketing, Engineering, and Data Science teams to drive delivery. * Define measurement frameworks including campaign tracking, segmentation performance, and experimentation.
**Required Skills \& Qualifications**
* 5–8\+ years of Product Management experience. * Proven experience leading business workshops and stakeholder sessions. * Experience converting ambiguous requirements into structured product artifacts. * Experience with Loyalty, Martech, CRM, or Customer Engagement platforms. * Experience with AI/ML\-driven or data\-driven personalization products. * Strong understanding of customer segmentation, campaigns, and lifecycle marketing.
**Technical \& Tooling Skills**
* Agile \& Product Tools: Jira, Confluence. * Product Artifacts: PRDs, Epics, User Stories, Acceptance Criteria. * Workshop Frameworks: Journey Mapping, JTBD, Capability Mapping. * Data \& Analytics: SQL (working knowledge), segmentation logic, A/B testing. * SaaS / Martech Platforms: CRM, CDP, Campaign Orchestration tools (Salesforce Marketing Cloud or similar). * Working knowledge of APIs, system integrations, and data flows.
**Preferred Qualifications**
* Experience with loyalty platforms or rewards ecosystems. * Experience supporting RFP/vendor selection processes. * Familiarity with personalization engines or recommendation systems.
**Other Job Details**
* **Location:** REMOTE. * **Interviews:** Video interviews. * **Docs required:** ID proof will be required * **Benefits**\-NO Benefits * ONLY EST Timezone Candidate
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