ROLE OVERVIEW
Responsible for overseeing all aspects of restaurant operations to ensure exceptional service, operational efficiency, and alignment with OMNI's wellness-focused hospitality standards. This role involves managing staff performance, maintaining food and service quality, controlling costs, and enhancing the overall guest experience across dine in and digital platforms such as Grab and Gojek.
The Restaurant Manager also ensures compliance with hygiene, safety, and brand guidelines, while actively driving sales, team development, and service innovation. Take strong ownership of café performance by proactively identifying and implementing improvements to sales, guest experience, service flow, menu presentation, upselling opportunities, and overall operational efficiency across dine-in and delivery channels.
Oversee daily operations of the restaurant to ensure seamless service, operational efficiency, and alignment with OMNI's hospitality and wellness standards.
- Lead, train, and inspire front-of-house staff to consistently deliver attentive, personalized, and professional guest experiences.
- Ensure the quality, presentation, and timeliness of food and beverage service meet established standards across dine-in, takeaway, and delivery channels.
- Monitor and maintain product listings, pricing, and availability on GrabFood, GoFood, and other delivery platforms, ensuring accuracy and brand consistency.
- Coordinate with the kitchen and bar teams to ensure efficient communication and smooth service flow during peak periods and special events.
- Supervise daily opening and closing procedures, including cleanliness checks, cash handling, and shift handovers.
- Monitor guest satisfaction levels through direct feedback, online reviews, and service observations, taking proactive steps to enhance overall experience.
- Manage staff scheduling, attendance, and performance evaluations, ensuring adequate coverage and team productivity.
- Maintain inventory and coordinate with the purchasing department to ensure consistent availability of high-quality ingredients and supplies.
- Analyze daily sales performance, including dine-in, Grab, and Gojek channels, identifying trends and implementing strategies to increase revenue and reduce waste.
- Ensure adherence to hygiene, safety, and sanitation regulations as well as OMNIs internal quality control standards.
- Support marketing initiatives, wellness campaigns, and special dining promotions to boost visibility and guest engagement.
- Prepare and submit comprehensive monthly reports covering sales performance, cost control, staff productivity, delivery platform analytics, and guest feedback to management for strategic review.
Work Location: In person
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