Operational leadership for Credit Management delivery
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Ensure stable, efficient and high‑quality execution of Ensure stable, efficient and high‑quality execution of credit limit calculation, credit limit maintenance, credit monitoring, ad-hoc credit limit adjustments, prepayment management, and order release activities across all OS&S operations within the service scope.
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Ensure consistent execution of credit assessment, credit limit review, approval workflows, blocked order management, and customer account unblocking activities across regions.
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Translate process requirements, SLAs and KPIs into clear operational targets and team objectives.
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Manage capacity, workload allocation and prioritization across the operational teams.
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Oversee credit risk management performance and manage escalations related to credit limit breaches, overdue payments, and blocked orders.
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Coordinate cross-functional (e.g., Finance, Sales, and Customer Service) and cross-service line collaboration (e.g., Book-2-Close, esp. Treasury) for credit decision-making and credit risk mitigation.
Implementation of process design and standards
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Ensure the implementation of the process design, procedures and controls defined by the Global Process Owner and Order-2-Cash Service line process management in the operational line.
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Ensure adherence to global standards, work instructions and control frameworks in day‑to‑day execution.
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Drive adherence to compliance standards including credit risk policies, financial control requirements, and internal audit standards.
Performance, quality and continuous improvement
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Monitor operational KPIs, SLAs and control indicators; initiate corrective and preventive actions where required.
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Provide structured feedback to process management on feasibility, pain points and improvement opportunities observed in operations.
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Support the implementation of new or changed process designs, systems and tools into the operational line working closely with the OS&S Transform layer.
Team leadership and people development
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Lead and develop a team of Order-2-Cash professionals.
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Actively contribute to and foster Omya's culture and values among team members.
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Ensure training and professional advancement opportunities for their team, e.g. certifications, knowledge enhancement programs.
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Ensure training and professional advancement opportunities for the team, e.g., certifications in credit risk management, ERP credit module training, and process excellence programs.
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Promote knowledge sharing and continuous learning in credit assessment and customer credit risk management.
Stakeholder management and communication
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Collaborate closely with the Global Head of Order-2-Cash, Global Process Owner, Head of Process Management Order-2-Cash, and process management teams to ensure alignment between operational delivery and process strategy.
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Engage with relevant adjacent key stakeholders across, e.g. Finance, Supply Chain, HR, Sales and other OS&S service lines to ensure coordinated service delivery.
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Manage relationships with external credit assessment service providers and system vendors.
JOB REQUIREMENTS
Education
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University degree in Finance, Accounting, Business Administration, Economics, or related field.
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Additional studies or certifications in Credit Risk Management, Financial Risk, or related areas are a plus.
Experience
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Minimum 8–10 years of relevant working experience in an operational or function‑related position.
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Significant experience in leading teams and managing complex, multi‑location operational environments.
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Proven experience with credit limit calculation methodology and credit monitoring.
Knowledge and skills
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Strong track record in operational service delivery and performance management.
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Proficiency in relevant Credit Management systems (e.g., Salesforce, SAP).
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Strong analytical, problem‑solving and decision‑making capabilities.
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Strong leadership, stakeholder management and communication skills across functions and geographies.
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In-depth knowledge of credit risk policies, financial compliance, and credit control principles.
Other requirements
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Excellent command of both oral and written English
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Willingness to travel depending on organizational setup
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Ability to work effectively in a multicultural and cross-functional environment
POSITION SCOPE
Reporting Line(s)
Solid line(s) to: Global Head of Order-2-Cash
Dotted line(s) to: n/a
Number of direct reports: 14
Number of dotted line reports: n/a
Performance Measures
Performance measures will be defined on team specific service obligations.
Working Relationships
Internal contacts
Global Head of Order-2-Cash
Global Process Owner Order-2-Cash
Head of Process Management Order-2-Cash
Process management teams
Global Head of Book-2-Close
Group Treasury (OAG) and OS&S Treasury
Group Finance (OAG)
OS&S Transform layer
External contacts
Vendors of credit management and risk management tools and systems
External credit rating agencies and auditors
End customers
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