Responsibilities
- Processing of stock-, third party- and Chain orders for the assigned customers
- Creation of price-offer calculations
- Coordination with Omya plants and selling units in the assigned countries
- Shipment / Export processing; incl. creation of documents and coordination with the forwarders
- Processing of letter of credits / cash against documents businesses.
- Arrange inspections in the plants for shipments
- Arrange customer-bonus credits for year-end closing
- Legalization of documents at the consulate / e-origin with Chamber of Commerce
- Coordination of claims with customers and selling units. Create and control the data in CRM. Creation of credit memos to claims if necessary.
- Send out dunning letters to customers and coordinate the credit limits of assigned customers.
- GR/IR checks and support for the assigned countries
- Administrational support for the sales manager or selling units for the assigned customers
Requirements
- Commercial apprenticeship, business administration degree, or equivalent qualification
- Federal Diploma of Higher Education in Foreign Trade, Supply Chain Management, or a comparable qualification
- 3+ years of professional experience in international trade, Export or Supply Chain operations
- Strong knowledge of export processes, customs regulations, Incoterms, and international trade documentation
- Experience handling Letters of Credit (L/C), Documentary Collections (CAD), and global transportation activities
- Solid SAP knowledge, ideally in MM and SD modules
- Customer-oriented and solution-driven personality with a strong commitment to deliver high-quality support
- Excellent communication, coordination, and stakeholder management skills in an international environment
- Strong analytical and process-oriented thinking
- High level of responsibility, reliability and ability to prioritize tasks effectively
- Very good English skills (written and spoken), additional languages are an advantage
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