Job Summary
We are seeking an experienced and results-driven Operations Manager to oversee the daily operations of our F&B business. The successful candidate will be responsible for ensuring operational excellence, managing multiple outlets, maintaining compliance with government regulations, and driving business performance.
Key Responsibilities
- Oversee the daily operations of all assigned F&B outlets to ensure smooth and efficient business operations.
- Lead, coach, and supervise outlet managers and operational staff.
- Monitor sales performance, labour costs, food costs, inventory, and overall profitability.
- Ensure compliance with company SOPs, food safety, hygiene, and quality standards.
- Develop and implement strategies to improve operational efficiency and customer satisfaction.
- Liaise and maintain good working relationships with shopping mall management regarding outlet operations, tenancy matters, promotions, and compliance requirements.
- Coordinate and communicate with franchisees to ensure consistent operational standards and brand compliance.
- Handle and coordinate with government agencies, consultants, and external agents for business licence applications, renewals, fire insurance, fire safety requirements, signage approvals, and all other statutory or regulatory documentation.
- Ensure all business licences, permits, and regulatory documents are valid and renewed on time.
- Work closely with senior management to achieve company goals and business growth.
- Conduct regular outlet inspections and resolve operational issues promptly.
Requirements
- Minimum 5 years of working experience in the Food & Beverage (F&B) industry, preferably in an Operations Manager or multi-outlet management role.
- Proven experience managing multiple F&B outlets is highly preferred.
- Diploma or Bachelor's Degree in Business Administration, Hospitality, Food Service Management, or a related field is an advantage.
- Strong leadership, communication, and people management skills.
- Good knowledge of business licensing procedures, local authority requirements, and government compliance.
- Experience dealing with shopping mall management, franchisees, and government agencies will be an added advantage.
- Strong organisational, negotiation, and problem-solving skills.
- Able to work independently and make sound decisions.
- Able to work under pressure in a fast-paced environment and meet tight deadlines.
- Willing to travel between outlets when required.
- Possess a valid driving licence and own transportation.
Benefits
- Competitive salary (based on experience)
- Performance bonus
- Annual leave & medical benefits
- Career advancement opportunities
- Training and professional development
- Friendly and supportive working environment
If you are passionate about the F&B industry and have the experience to lead a dynamic operations team, we would love to hear from you.
Apply now and join our growing team!
Pay: From RM6,000.00 per month
Benefits:
- Dental insurance
- Gym membership
Work Location: In person
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