Associate Director, Quality Assurance Frameworks & Innovation
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Reach the decision-maker — $5About the role
Optus is an Australian telecommunications company, delivering more than 11 million services to our customers every day across mobile, broadband and digital solutions. As an Associate Director, Quality Assurance Frameworks & Innovation you will be at the forefront of transforming our contact centre quality assurance practices with innovative AI technologies. You will lead the build and implementation of AI-enabled quality assurance, ensuring we maintain a proactive and compliant QA environment. …
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