The Customer Entitlement Services (CES) for Oracle Health provides validated customer assets and entitlement data to the Customer Deal Desk (CDD), Client Renewals, and Client Account Executive (Sales) teams for generating Quotes and Order Documents for various business transactions for Oracle health, including extension, renewal, expansion, migration, termination, amendments etc.
This role is specifically for an Automation & Operations Specialist to support automation initiatives, transaction processing, and operational projects for CES OH. The role requires independently leading stakeholder discussions, translating business needs into practical solutions, and building basic to moderately complex automations using business-user-accessible RPA, AI, agent, and low-code/no-code platforms. The successful candidate will develop a broad understanding of business functions and processes, connect needs across teams, and deliver measurable improvements in efficiency, quality, and user experience
The role requires someone who can understand business processes, work with technical teams, and independently manage assigned activities through completion.
Key responsibilities
- Own improvement projects from problem definition and analysis through solution design, implementation, adoption, and benefits tracking.
- Design, build, test, and maintain basic to moderately complex solutions using approved RPA, AI, agent, and low-code/no-code tools.
- Contribute to strategic and complex initiatives by structuring ambiguous problems, evaluating options, and recommending practical actions.
- Execute and monitor assigned transaction activities, resolve exceptions, and maintain accuracy and timely completion.
- Investigate operational and automation issues, perform initial troubleshooting, and to resolve incidents.
- Support CES OH projects by tracking activities, coordinating stakeholders, maintaining documentation, and following up on deliverables.
- Develop broad functional understanding across relevant business areas, including process dependencies, systems, controls, and performance measures.
- Identify repetitive tasks, process gaps, and opportunities to improve efficiency through automation or workflow changes.
- Assist with requirements gathering, user acceptance testing, validation of automation outputs, and rollout activities.
- Maintain operating procedures, process guides, issue logs, and status reports covering operational performance and project progress.
- Translate business needs into clear requirements and communicate technical updates in language that operational teams can understand.
Qualifications and skills
- Experience delivering business improvement, process transformation, operations, or automation projects.
- Ability to independently manage defined projects or workstreams involving multiple stakeholders.
- Strong analytical and structured problem-solving skills and decision-making skills, including the ability to work with incomplete or ambiguous information.
- Confident facilitation and communication skills, with the ability to influence without formal authority.
- Hands-on experience with one or more business-user-accessible automation or AI platforms.
- Ability to translate business requirements into reliable, maintainable solutions and validate that they meet user needs.
- Working understanding of data privacy, access controls, responsible AI use, and solution governance.
- Curiosity and learning agility to build knowledge across business functions and technologies.
- Ability to manage multiple priorities and work independently within defined processes.
- Proficiency with spreadsheets, reporting tools, and process documentation.
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