Description
This role will lead complex technical programs, establishes scope and milestones, improves cross-team processes, automates reporting, and acts as a technical liaison across stakeholder teams.
Responsibilities
Primary Responsibilities
Program Ownership
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Lead one or more major GPU Cluster Health domains such as strategic customer availability, partner repair execution, RMA/spares governance, data/reporting framework, repair workflow improvement, or engineering platform tooling.
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Translate availability gaps into structured programs with scope, owners, milestones, KPIs, risks, dependencies, and executive-ready status.
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Drive weekly operating rhythm for assigned domains, including KPI review, blockers, escalations, decisions, and follow-through.
Customer and Horizontal Leadership
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Support the vertical/horizontal TPM model by owning either a customer vertical or a horizontal functional area.
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For vertical ownership, lead availability and repair strategy for assigned strategic customers and customer clusters.
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For horizontal ownership, lead cross-cutting programs such as NVIDIA/AMD partner tracking, SDE/SRE tooling, RMA/spares feedback loop, SOP tracking, or metrics/reporting framework.
KPI Definition and Governance
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Define KPI measurement methods for repair health, including cluster availability, unavailable-host backlog, repair cycle time, repair success rate, reopen rate, spare availability, RMA loop performance, partner responsiveness, and SLA/SLO adherence.
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Drive consistent reporting standards across TPMs and support teams.
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Identify trends across multiple workstreams and convert them into prioritized corrective actions.
Cross-Functional Execution
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Partner with India, Morocco, and Mexico SDE/SRE teams to identify tooling and first-level support needs.
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Prioritize tooling requirements that reduce manual repair coordination, improve triage, automate reporting, or accelerate repair handoffs.
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Work with GSL, CHS, CPV, TRS, Warminator, and data center operations to remove repair blockers.
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Support incident-style escalation for clusters at availability risk.
Continuous Improvement
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Lead post-program retrospectives and drive process updates.
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Standardize repeatable playbooks, intake processes, escalation paths, and repair governance artifacts.
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Identify automation opportunities and advocate for prioritization.
Expected Outcomes
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Major repair programs have clear objectives, metrics, owners, and measurable improvement.
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Leadership has reliable visibility into customer cluster health and repair risk.
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Repair blockers are resolved through structured governance instead of ad hoc escalation.
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Tooling and reporting requirements are translated into actionable SDE/SRE work.
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