Senior Manager, Site Reliability Engineering

The Senior Manager will be responsible for building and developing a high-performing SRE team, establishing engineering best practices, and driving initiatives that improve service availability, resilience, operational efficiency, and customer experience. The role requires strong people leadership, engineering management, and the ability to translate operational challenges into sustainable engineering improvements.

A key focus will be defining and executing the SRE reliability roadmap, strengthening incident prevention and recovery capabilities, reducing operational toil, and driving automation and AI-led operational improvements. The manager will also lead engineering participation in modernization iSupports team members in designing and architecting infrastructure and service and shares guidance on practices for reliability and functionality. Provides direction to ensure accurate forecasting and ensure systems have adequate resources, identifying resource gaps. Maintains a collaborative relationship with the software development team to create reliable, scalable infrastructures. Monitors data collection and ensures team members optimize operations and infrastructure reliability. Aids in incident response activities to ensure service reliability. Monitors health and performance reports. Implements standards for identifying and recommending automation. Ensures team members communicate information and articulate the impact of changes. Serves as a senior management point and shares expectations for documentation. Sets expectations for experimenting with new technology, executing improvements, building site reliability knowledge, and providing clear data.

Key Responsibilities 1. People Leadership and Team Development Lead, mentor, and develop a geographically distributed team of SREs and database engineers.

• Drive hiring, onboarding, performance management, career development, and succession planning.
• Establish clear team objectives, ownership, accountability, and performance expectations aligned with organizational priorities.
• Build engineering capabilities across reliability engineering, automation, observability, cloud technologies, and operational excellence.
• Foster a culture of collaboration, innovation, continuous learning, and engineering ownership.
• Manage team capacity, operational coverage, and resource allocation while balancing production support with strategic engineering initiatives.

2. SRE Strategy and Reliability Engineering Define and execute the SRE strategy and reliability improvement roadmap aligned with organizational priorities and business objectives.

• Lead the evolution of SRE practices from reactive operational support toward proactive, engineering-driven reliability, emphasizing automation, incident prevention, and continuous improvement.
• Define measurable reliability objectives and track key metrics, including service-level objectives (SLOs), incident trends, mean time to detect (MTTD), mean time to recover (MTTR), recurring incidents, and operational toil.
• Leverage operational insights, service health metrics, customer impact, and technical risk assessments to prioritize engineering improvements and drive accountability.
• Drive proactive problem management, technical debt reduction, and systemic engineering improvements to prevent recurring incidents and strengthen service resilience.
• Partner with engineering, architecture, and infrastructure teams to improve long-term platform stability, scalability, and reliability.

3. Operational Excellence and Incident Management Provide leadership oversight for 24×7 operational readiness, monitoring, incident response, escalation, and service recovery.

• Ensure effective operational coverage, shift handoffs, escalation procedures, and coordination with established incident-management teams.
• Lead critical incident escalations, ensuring timely service restoration, effective stakeholder communication, and minimal customer impact.
• Establish strong root-cause analysis (RCA), corrective and preventive action (CAPA), and problem-management practices.
• Drive standardization and continuous improvement of Standard Operating Procedures (SOPs), runbooks, operational workflows, and knowledge management.
• Improve operational efficiency through proactive problem identification, automation, and measurable improvements in incident prevention and recovery.

4. Automation and AI Transformation Define and execute an automation-first SRE strategy to eliminate repetitive manual tasks, reduce operational toil, and improve engineering productivity.

• Drive automation of operational workflows, maintenance activities, monitoring, health checks, diagnostics, and recovery procedures.
• Strengthen observability through proactive monitoring, actionable dashboards, intelligent alerting, and standardized diagnostic workflows.
• Lead adoption of AI-assisted diagnostics, intelligent automation, and AI-driven operational improvements with appropriate governance and controls.
• Promote reusable engineering tools, Infrastructure as Code (IaC), CI/CD pipelines, and standardized automation frameworks.
• Measure automation effectiveness through toil reduction, incident prevention, faster recovery, and improved operational efficiency.

5. Engineering Delivery and Technology Transformation Own engineering priorities, roadmaps, delivery commitments, milestones, dependencies, and execution risks across SRE initiatives.

• Lead SRE engineering participation in DB migrations, OCI Transformation, cloud modernization, and infrastructure transformation programs.
• Partner with database architects, cloud engineering, application development, and infrastructure teams to ensure migration readiness, risk mitigation, validation, and operational handover.
• Translate organizational objectives into actionable engineering plans with measurable outcomes and clear accountability.
• Establish engineering best practices, including source control, code reviews, testing, CI/CD, documentation, and change management.
• Balance production support, reliability improvements, technical debt reduction, and strategic engineering initiatives.
• Drive cross-functional collaboration, stakeholder alignment, and transparent communication of engineering progress, risks, and delivery milestones.

6. Service Reliability, Performance, and Resilience Drive continuous improvements in database service availability, performance, scalability, and operational resilience.

• Establish proactive service health monitoring, reliability reviews, capacity planning, and preventive engineering practices.
• Ensure high-availability and disaster recovery readiness, including regular validation of backup, restore, failover, and recovery procedures.
• Track service recovery capabilities against agreed Recovery Time Objectives (RTO) and Recovery Point Objectives (RPO).
• Partner with database specialists, architecture, and infrastructure teams to address systemic performance issues, capacity constraints, and reliability risks.
• Ensure appropriate operational governance, configuration standards, security controls, and compliance practices across supported services. Drive measurable improvements in service stability, recovery performance, customer impact, and long-term platform reliability.
• Basic Qualifications Bachelor’s or master’s degree in Computer Science, Engineering, or a related field, or equivalent practical experience.
• Proven experience managing SRE, platform engineering, infrastructure engineering, or database operations teams, including hiring, mentoring, performance management, and career development.
• Strong engineering leadership skills, including defining team objectives, prioritizing initiatives, managing resources, and driving measurable outcomes.
• Strong understanding of SRE principles, service reliability, incident management, root-cause analysis, observability, automation, and operational excellence.
• Experience leading business-critical production services in cloud, hybrid-cloud, or enterprise infrastructure environments.
• Demonstrated experience driving automation, operational efficiency, incident prevention, and reliability improvement initiatives.
• Experience leading cloud modernization, infrastructure transformation, or large-scale engineering programs.
• Proven ability to manage critical incidents, technical escalations, engineering projects, cross-functional dependencies, and delivery commitments.
• Experience establishing operational processes, SOPs, engineering standards, and continuous improvement practices. Strong communication, stakeholder-management, problem-solving, and decision-making skills, with experience leading geographically distributed teams.
• Preferred Qualifications Experience leading SRE or platform engineering teams supporting large-scale, highly available, business-critical services.
• Familiarity with Oracle Database technologies, high-availability architectures, disaster recovery, and database operational environments.
• Knowledge of enterprise cloud platforms.
• Experience driving cloud migrations, infrastructure modernization, and technology transformation initiatives.
• Knowledge of infrastructure automation, Infrastructure as Code (IaC), CI/CD pipelines, configuration management, and scripting technologies.
• Experience implementing observability platforms, proactive monitoring, operational dashboards, and automated diagnostic solutions.
• Experience with AI-assisted diagnostics, intelligent automation, and AI-driven operational improvements.
• Experience establishing SRE metrics, service-level objectives, reliability engineering programs, and operational efficiency measurements.
• Strong understanding of capacity planning, service resilience, disaster recovery, security, and operational governance.
• Experience supporting healthcare technology platforms or other highly regulated, mission-critical enterprise environments.

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