In Otto International, It starts with us; Our outstanding products and services are made possible by our most valuable resource: our people. It is their skills, passion, and precision that empower our excellent, customer-centric solutions.
Key Responsibilities & Duties:
- Together with Asia colleagues, monitor and handle tickets for IT Support Help Desk (support.ottoint.com) covering the time range for Asia office hours and Europe working hours.
- Together with Asia colleagues, monitor and handle IT security risk alert events (like for alerts when a user clicks a link in a Spam Email and the account get compromised) covering the time range for Asia office hours and Europe working hours also.
- Provide remote IT support to local offices like Oi SCANTHOR/Oi HH when the local IT support is not available.
- Administer and maintain IT systems, servers, and infrastructure (focus local systems (network access, visitor screen, VC systems) and local access to global systems)
- Provide on-site technical support and troubleshoot hardware and software issues
- Manage user accounts, access rights, and system configurations
- Monitor system performance and ensure availability and security
- Maintain documentation of IT systems and support activities
- Educate teams and users about the digital solution, self-learning and tools available, while independently keeping your own technical knowledge up-to-date
- Provide basic and advance help in IT training, software knowledge (primarily Microsoft 365) to user
Key Requirements:
- Experience in an IT system and user support
- Good knowledge of server infrastructure, networks, and common operating systems
- Hands-on and solution-oriented working style
- Fluent in English; additional language a plus
- Excellent time management skills and can make decisions quickly
Core Competencies (Leading Myself):
- By ‘pushing the limits’, I am committed to exceeding our customers’ expectations by constantly seeking and acting on feedback with passion
- I am a role model by showing respect and valuing how people’s diverse backgrounds, ideas, experiences and cultures can add value to our business
- I actively cooperate within and across teams, departments, functions and/or locations
- I am curious, open-minded, eager to learn, and ready to try new and innovative ways of working
- I openly admit to and learn from my mistakes and past experiences
- I see the bigger picture and understand the company’s overall strategy and vision
- I strive for continued and sustainable operational excellence by maintaining a cost-conscious mind-set
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