Operations Management & Execution
Oversee and manage all Visayas and Mindanao operational activities covering:
- Freight forwarding (air, sea, and land)
- Project logistics
- Warehousing and transport operations
- Field Operations activities
- Ensure service delivery meets customer requirements, operational KPIs, and company standards.
- Manage operational resources to ensure efficiency, productivity, and service quality.
- Monitor shipment execution, project performance, and operational risks across the region.
- Ensure effective coordination between Operations, Field Operations, and Project Teams.
VisMin Hub Management
- Lead the Cebu VisMin Hub as the regional operational headquarters and support center.
- Ensure effective administration and governance of the branch and satellite operations.
- Oversee branch support services including administration, safety compliance, facilities, and local coordination functions.
- Ensure continuity of operations across Visayas and Mindanao through appropriate resource allocation and operational support.
- Manage branch budgets, facilities, and operational infrastructure
Field Operations Management
- Provide direct leadership and oversight to Field Operations personnel across the VisMin region.
- Ensure field operations activities are executed safely, efficiently, and in accordance with customer requirements.
- Coordinate deployment of manpower, equipment, subcontractors, and resources.
- Monitor field execution of project logistics, heavy lift, transport, and site-based activities.
- Support project kick-offs and operational readiness activities.
Performance Monitoring & Reporting
Monitor and analyses:
- Operational KPIs and productivity metrics
- Service performance and customer satisfaction
- Prepare consolidated reports for MANCOM and leadership
- Identify gaps and implement corrective actions
People Management & Capability Development
Lead:
- Talent selection, onboarding, and workforce planning
Drive:
- Training and development programs for staff and leaders
- Capability building across the operations team
- Develop and recommend succession planning strategies
- Foster a culture of accountability, collaboration, and high performance
Process Management & Continuous Improvement
Oversee implementation and compliance of:
- Standard Operating Procedures (SOPs) across departments
- Review and approve process improvement initiatives
- Ensure operational processes are:
- Efficient
- Standardized
- Scalable
Project & Operational Integration
- Lead project kick-off discussions and ensure smooth operational transition
- Coordinate with project teams to ensure operations readiness
Align operations execution with:
- Project scope
- Customer requirements
- Delivery timelines
Risk Management & Business Continuity
- Ensure Business Continuity Planning (BCP) readiness
- Identify operational risks and implement mitigation measures
- Handle operational disruptions, escalations, and contingencies
Stakeholder & Customer Management
Serve as key escalation point for:
- Customers
- Brokers
- Carriers
Manage relationships with:
- Clients and strategic accounts
- Logistics partners and service providers
- Conduct customer satisfaction surveys and feedback programs
- Represent the company in client, partner, and government engagements
Commercial & Vendor Management
Negotiate with:
- Carriers, service providers, and vendors
- Ensure cost control and competitive service delivery
- Support revenue retention through strong customer servicing and issue resolution
Compliance & Governance
Ensure compliance with:
- Regulatory requirements
- Industry standards
- Company policies
- Coordinate with government agencies and regulatory bodies
- Maintain audit readiness and documentation standards
Work Experience
- 8–12 years of progressive experience in: Logistics, freight forwarding, or supply chain operations
- At least 4–6 years in a managerial or leadership role
Strong experience in:
- Sea and air freight operations
- End-to-end logistics coordination
Proven track record in:
- Managing large operational teams Driving KPI performance and service delivery
Experience in:
- Customer-facing operations and escalation management
- Vendor and carrier negotiation
Exposure to:
- Regulatory compliance and government coordination (PH setting)
Pay: Php120,000.00 - Php130,000.00 per month
Experience:
- Freight Forwarding: 8 years (Required)
- Leadership/ Managerial: 5 years (Preferred)
- End to end Logistics coordination: 8 years (Required)
Location:
- Cebu City, Cebu (Preferred)
Willingness to travel:
- 100% (Preferred)
Work Location: In person
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