Gym General Manager / Operations Manager

Gym General Manager / Operations Manager (Personal Training Experience Required)

OXYGEN Fitness Club – Markham, Ontario

Job Type: Full-time, Permanent Expected Salary: CA$80,000 per year, based on experience and qualifications Language: English required; Mandarin strongly preferred Work Location: In person – Markham, Ontario

About the Position

OXYGEN Fitness Club is seeking an experienced, motivated, and hands-on Gym General Manager / Operations Manager to oversee all aspects of our fitness facility, lead our team, increase membership and personal training revenue, and ensure an exceptional experience for every member.

We are looking for a leader with a strong personal training background who understands both the fitness industry and the business operations required to run a successful gym.

This is a hands-on management position. The successful candidate must be comfortable stepping into various roles throughout the gym as needed, including personal training, group fitness instruction, fitness assessments, membership sales, front desk operations, and customer service.

Our ideal candidate is organized, proactive, accountable, and capable of managing the gym's daily operations independently while continuously improving performance, profitability, and member satisfaction.

Key ResponsibilitiesGym Operations & Management

• Oversee all daily gym operations, including opening and closing procedures, staffing, scheduling, and member services.
• Ensure the smooth operation of all departments, including front desk, personal training, group fitness, sales, and administration.
• Develop, implement, and maintain standard operating procedures (SOPs).
• Assign, monitor, and follow up on daily, weekly, and monthly operational tasks.
• Ensure the gym maintains high standards of cleanliness, safety, equipment maintenance, and customer service.
• Manage operational challenges, resolve issues promptly, and improve overall efficiency.
• Prepare regular operational and performance reports for ownership.
• Take responsibility for ensuring the gym operates effectively with minimal day-to-day supervision.

Personal Training & Group Fitness

• Personally conduct one-on-one and small-group personal training sessions when required.
• Lead or substitute for group fitness classes based on qualifications and experience.
• Conduct fitness consultations, assessments, and client goal-setting sessions.
• Assist with individualized training programs, including strength training, mobility, functional fitness, and body transformation.
• Support corrective exercise, posture correction, and pre/postnatal training where appropriately qualified.
• Supervise training quality and ensure clients receive safe, professional coaching.
• Mentor trainers and assist with improving training programs, client results, and retention.
• Monitor personal training bookings, session delivery, and trainer productivity.

Staff Leadership & Development

• Recruit, interview, onboard, schedule, and supervise personal trainers, instructors, front desk staff, and other employees.
• Train employees on customer service, sales, gym procedures, and operational systems.
• Establish clear performance expectations and hold team members accountable.
• Monitor staff attendance, punctuality, productivity, and service quality.
• Provide coaching, feedback, and performance evaluations.
• Ensure proper staffing coverage and personally assist in other roles when necessary.
• Build a positive, professional, and results-driven workplace culture.

Membership Sales & Business Growth

• Drive membership sales, personal training packages, renewals, and recurring revenue.
• Supervise lead inquiries, follow-ups, consultations, facility tours, and sales conversions.
• Establish and improve sales procedures and customer follow-up systems.
• Develop strategies to increase membership growth, client retention, and referrals.
• Identify opportunities to promote personal training, group classes, and additional services.
• Support marketing initiatives, social media campaigns, promotions, and community partnerships.
• Monitor sales performance and work toward monthly revenue and membership targets.

Customer Service & Member Retention

• Ensure exceptional customer service and a welcoming atmosphere for all members.
• Oversee membership registration, scheduling, inquiries, renewals, and cancellations.
• Professionally handle member concerns, complaints, refunds, and service issues within company policies.
• Develop strong relationships with existing and prospective members.
• Monitor member satisfaction, attendance, and retention.
• Support Mandarin-speaking clients and members where applicable.
• Continuously identify opportunities to improve the overall member experience.

Financial & Administrative Management

• Oversee daily sales transactions, membership payments, billing, and collections.
• Monitor outstanding balances and ensure timely payment follow-ups.
• Review revenue reports, expenses, refunds, and payment reconciliations.
• Assist with payroll preparation, staff hours, commissions, and personal training session records.
• Monitor operational expenses and identify opportunities to improve profitability.
• Maintain accurate membership, financial, and administrative records.
• Coordinate with ownership and external professionals on accounting, compliance, and business administration.
• Ensure financial transactions and major expenditures follow company approval procedures.

Facility, Safety & Systems Management

• Supervise gym cleanliness, equipment maintenance, repairs, and facility inspections.
• Coordinate cleaning staff, maintenance providers, and other service contractors.
• Ensure workplace safety procedures and emergency protocols are followed.
• Maintain appropriate operational records, incident reports, and safety documentation.
• Oversee gym management software, scheduling systems, membership records, and CRM platforms.
• Maintain accurate information within systems such as Mindbody, Trainerize, and other business tools.
• Improve workflows, reporting systems, and operational processes.

Required Qualifications

• Minimum 5 years of hands-on personal training experience.
• Previous experience in gym management, fitness operations, team supervision, or a comparable leadership position.
• Recognized personal training certification, such as CanFitPro, NASM, ACE, CSEP, ACSM, NSCA, or equivalent.
• Strong understanding of exercise programming, fitness assessments, and safe training techniques.
• Ability to personally coach clients and substitute for training sessions or group classes where qualified.
• Experience in membership sales, customer service, or business development.
• Strong leadership, staff management, and problem-solving skills.
• Excellent organizational skills and ability to manage multiple responsibilities.
• Comfortable using gym management software, spreadsheets, scheduling tools, and CRM platforms.
• Strong written and verbal English communication skills.
• Current First Aid and CPR/AED certification, or willingness to obtain certification before commencing training duties.
• Ability to work flexible hours, including some evenings and weekends.

Preferred Qualifications

Preference will be given to candidates with:

• Fluency in both Mandarin and English.
• 5+ years of experience in the fitness industry.
• Previous experience as a Gym Manager, General Manager, Fitness Manager, Head Trainer, or Assistant Manager.
• Demonstrated success increasing membership sales, personal training revenue, and client retention.
• Experience recruiting, training, and supervising fitness professionals.
• Group fitness certification or teaching experience.
• Experience working with female clients, corrective exercise, posture correction, or pre/postnatal fitness.
• Education in kinesiology, exercise science, or a related field.
• Experience with Mindbody, Trainerize, or similar fitness management platforms.
• Experience developing SOPs, monitoring KPIs, and improving operational performance.

Who We Are Looking For

The ideal candidate:

• Leads by example: Willing to personally train clients, teach classes, conduct tours, answer phones, or help at the front desk when needed.
• Takes ownership: Treats the gym's operational success and customer experience as their responsibility.
• Is results-driven: Understands how to grow membership, increase training revenue, and improve profitability.
• Is an effective leader: Can motivate, develop, supervise, and hold employees accountable.
• Is proactive: Identifies problems and takes appropriate action without waiting for instructions.
• Is organized: Can manage staff, schedules, memberships, administrative work, and competing priorities.
• Is customer-focused: Builds strong client relationships and handles concerns professionally.
• Is passionate about fitness: Enjoys helping clients achieve meaningful health and fitness results.
• Is committed to growth: Wants a long-term career in fitness management and business leadership.

How Success Will Be Measured

Performance will be evaluated based on:

• Membership growth and recurring revenue.
• Personal training sales, session delivery, and trainer productivity.
• Member retention and customer satisfaction.
• Staff performance, scheduling, and accountability.
• Efficient daily gym operations with minimal owner intervention.
• Accurate billing, collections, and financial reporting.
• Facility cleanliness, safety, and maintenance.
• Completion of operational tasks and continuous business improvement.

Compensation & Career Growth

Expected Annual Salary: CA$80,000, based on experience and qualifications.

OXYGEN Fitness Club offers a management opportunity for a qualified professional who can contribute to the gym's operations and continued growth.

Depending on the agreed compensation package, additional earning opportunities may include:

• Performance-based bonuses tied to operational and business results.
• Additional compensation for personal training and group fitness sessions.
• Membership and personal training sales commissions.
• Complimentary or discounted gym membership.
• Professional development and leadership opportunities.
• Long-term career growth within the business.

How to Apply

Interested candidates should submit a resume and a brief introduction outlining:

• Personal training experience and certifications.
• Gym management or supervisory experience.
• Experience with group fitness instruction.
• Membership sales and business development experience.
• Mandarin language proficiency, if applicable.
• Availability and salary expectations.

Email: info@oxygenfitnessclub.com

Website: www.oxygenfitnessclub.com

Address: Unit C – 7880 Woodbine Avenue, Markham, Ontario L3R 2N7

Work Location: In person

OXYGEN Fitness Club welcomes applications from qualified candidates of diverse backgrounds and experiences.

Pay: $80,000.00-$100,000.00 per year

Benefits:

• On-site gym
• On-site parking
• Profit sharing

Experience:

• Personal Training: 5 years (required)

Work Location: In person

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