We are seeking an experienced Restaurant General Manager to oversee the daily operations, financial performance and guest experience of our luxury restaurant. The successful candidate will lead the restaurant team, maintain exceptional service and brand standards, control operating costs and drive revenue growth while ensuring operational efficiency and compliance.
Key Responsibilities
Restaurant Operations
- Oversee daily restaurant operations and ensure consistent service standards. Maintain exceptional food quality, presentation, cleanliness and guest experience. Ensure compliance with Ladurée brand guidelines and operational procedures. Manage reservations, service delivery and guest complaints.
Financial Management
- Drive sales and achieve agreed revenue targets. Monitor budgets, labour costs, food costs, wastage and operating expenses. Oversee cash handling, daily reconciliations and financial reporting. Identify opportunities to improve profitability and operational efficiency.
Team Leadership
- Recruit, train, supervise and develop restaurant employees. Manage staff scheduling, attendance and performance. Establish clear expectations and maintain a culture of accountability and service excellence.
Stock and Supplier Management
- Oversee stock ordering, receiving, storage and inventory controls. Monitor stock variances, wastage and product availability. Maintain effective supplier relationships and purchasing procedures.
Compliance and Reporting.
- Ensure compliance with food safety, hygiene, health and safety regulations and applicable labour legislation. Prepare daily, weekly and monthly operational reports. Monitor sales performance, guest feedback and key performance indicators. Identify operational risks and implement corrective measures.
Essential Requirements
- Minimum of five years' experience in restaurant or hospitality operations, including management experience. Qualification in Hospitality Management, Business Management or a related field, or equivalent relevant experience. Proven experience in financial management, cost control and staff leadership. Strong knowledge of restaurant operations, inventory management and food safety. Excellent communication, organisational and problem-solving skills.
Desirable Requirements
- Experience in luxury hospitality or premium restaurant management. Strong commercial awareness and a proven ability to achieve sales targets. Experience with restaurant management systems and financial reporting tools. Exceptional leadership and guest relationship management skills. Ability to work under pressure, including evenings, weekends and public holidays.
Work Location: In person
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