Office Manager

About the role

<p class="p1"><span class="s1"><em>Pacvue is establishing a local presence in Mexico, building out a new hub in Mexico City, where we plan to open an office soon. Roles will begin fully remote and transition to a hybrid schedule of three days per week in-office once the space is established. We’re seeking Mexico City–based candidates who are excited to be part of this new location and contribute to its growth.&nbsp; </em>&nbsp;</span></p> <p class="p1"><span class="s1"><strong>About Us:</strong>&nbsp;</span></p> <p class="p1"><span class="s1">Pacvue is the leading Commerce Media OS, powering over $12B in advertising spend across 100+ global retail media networks including Amazon, Walmart, Target, Kroger, Instacart, Criteo, and&nbsp;CitrusAd. Powered by industry-leading AI and real-time data, Pacvue enables over 70,000 brands and agencies to maximize advertising performance, drive incrementality, and expand reach across the commerce universe from a single mission control. As of 2025, Pacvue powers 12% of total retail media ad spend worldwide excluding China. Combined with Helium 10’s SMB solutions, Pacvue delivers the industry’s most comprehensive platform for businesses of all sizes.</span><span class="s2">&nbsp;</span></p> <p class="p1"><span class="s1">At&nbsp;Pacvue&nbsp;and Helium 10, great careers&nbsp;don’t&nbsp;just happen —&nbsp;they’re&nbsp;built. Here,&nbsp;you’ll&nbsp;rise as an industry leader, push the boundaries of innovation, own your journey, and thrive&nbsp;as part of an&nbsp;inclusive&nbsp;global&nbsp;community&nbsp;that’s&nbsp;redefining&nbsp;the future of commerce.</span><span class="s2">&nbsp;</span></p> <p class="p1"><span class="s1"><strong>About the Role:</strong>&nbsp;</span></p> <p class="p1"><span class="s1">Pacvue is seeking an experienced Office Manager to own the full operational and technical footprint of our fast-growing Mexico City location. This role is the operational backbone of the office — leading everything from facilities and IT coordination to employee experience programs and executive meeting&nbsp;logistics. The Office Manager&nbsp;operates&nbsp;with a high degree of independence, exercises sound judgment on day-to-day decisions, and is accountable for outcomes across the full site. Additionally, this role will take on broader administrative responsibilities that support the business at large.&nbsp;</span></p> <p class="p1"><span class="s1"><strong>Responsibilities:</strong>&nbsp;</span></p> <p class="p1"><span class="s1"><em>Event &amp; Meeting Management</em>&nbsp;</span></p> <ul class="ul1"> <li class="li2"><span class="s1">Lead end-to-end planning and execution of all office events and meetings, including customer and partner engagements, board meetings, and executive offsites — independently managing&nbsp;logistics, agendas, materials, and stakeholder coordination.</span></li> </ul> <p class="p1"><span class="s1"><em>Office Operations</em>&nbsp;</span></p> <ul class="ul1"> <li class="li2"><span class="s1">Own the day-to-day operational health of the office — including employee access, seating, tech setup, supply ordering, and&nbsp;maintaining&nbsp;a well-organized work environment and kitchen.&nbsp;</span></li> <li class="li2"><span class="s1">Anticipate operational needs proactively and resolve issues independently, escalating only when the situation exceeds site-level authority.&nbsp;</span></li> </ul> <p class="p1"><span class="s1"><em>Employee Experience</em>&nbsp;</span></p> <ul class="ul1"> <li class="li2"><span class="s1">Design and curate in-office programming — including team gatherings, happy hours, and community or volunteering events — with ownership over planning, execution, and continuous improvement based on employee feedback.&nbsp;</span></li> </ul> <p class="p1"><span class="s1"><em>Special Projects</em>&nbsp;</span></p> <ul class="ul1"> <li class="li2"><span class="s1">Lead cross-functional special projects from scoping through delivery — including company swag programs managed in partnership with Marketing — making&nbsp;independent judgment calls on priorities, trade-offs, timelines, costing, and fulfillment.&nbsp;</span></li> </ul> <p class="p1"><span class="s1"><em>IT Coordination &amp; On-Site Support</em>&nbsp;</span></p> <ul class="ul1"> <li class="li2"><span class="s1">Serve as the primary on-site owner of IT operations, managing the full hardware lifecycle including shipping, receiving, inventory tracking, and asset management for employee devices, monitors, peripherals, and accessories.&nbsp;</span></li> <li class="li2"><span class="s1">Independently handle IT setup and installation tasks — including monitor configuration, shared-use device setup, and workstation peripherals — for new and existing employees.&nbsp;</span></li> <li class="li2"><span class="s1">Own routine maintenance and proactive health checks for shared-use IT equipment such as conferencing systems and cabling, resolving issues within scope and escalating only when remote ITSD support is&nbsp;required.&nbsp;</span></li> <li class="li2"><span class="s1">Act as the authoritative on-site liaison between the Mexico City office and the ITSD for all non-standard IT issues, including local network disruptions and facility-level connectivity concerns.&nbsp;</span></li> <li class="li2"><span class="s1">Independently assess, triage, and resolve IT security and access-related incidents&nbsp;in accordance with&nbsp;company protocols; escalate only when issues exceed site-level resolution capacity.&nbsp;</span></li> <li class="li2"><span class="s1">Proactively&nbsp;identify&nbsp;and communicate recurring or environmental IT issues — including ISP outages, physical security concerns, and hardware trends — to the ITSD to support remote troubleshooting and long-term resolution.&nbsp;</span></li> </ul> <p class="p1"><span class="s1"><strong>Skills &amp; Qualifications:</strong>&nbsp;</span></p> <ul class="ul1"> <li class="li2"><span class="s1">Proven&nbsp;expertise&nbsp;managing the full operational and technical footprint of a corporate office, including facilities, IT coordination, and employee experience programs.&nbsp;</span></li> <li class="li2"><span class="s1">Demonstrated ability to lead complex special projects independently — with strong judgment on scope, budget, trade-offs, and delivery.&nbsp;</span></li> <li class="li2"><span class="s1">Takes initiative and drives outcomes without waiting for direction; highly organized and&nbsp;customer-focused.&nbsp;</span></li> <li class="li2"><span class="s1">Expert-level calendar management across international and US time zones; comfortable navigating complex executive schedules.&nbsp;</span></li> <li class="li2"><span class="s1">Exercises sound, independent judgment and executes with precision.&nbsp;</span></li> <li class="li2"><span class="s1">Deep familiarity with workplace technology systems and IT hardware lifecycle management; able to evaluate and implement new tools with minimal ramp-up. Our team uses Outlook, Zoom, and Slack.&nbsp;</span></li> <li class="li2"><span class="s1">Strong project management and communication skills, with the ability to align stakeholders across functions.&nbsp;</span></li> </ul> <p class="p1"><span class="s1"><strong>Benefits:</strong>&nbsp;</span></p> <ul class="ul1"> <li class="li2"><span class="s1">Private Medical Insurance&nbsp;&nbsp;</span></li> <li class="li2"><span class="s1">Grocery Coupons&nbsp;</span></li> <li class="li2"><span class="s1">Telework&nbsp;</span></li> <li class="li2"><span class="s1">Christmas Bonus (15 Days)&nbsp;</span></li> </ul> <p class="p1"><span class="s1">&nbsp;</span></p><div class="content-conclusion"><p><em data-stringify-type="italic">Pacvue is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.</em></p></div>