We’re looking for a commercially minded, sales-driven individual who knows how to turn enquiries into bookings and revenue across multiple channels.
You’ll engage with prospective customers across email, WhatsApp, social media, telephone and other digital channels, nurturing interest, following up warm leads and maximising conversion at every stage.
This isn’t a role that simply involves replying to emails or working through an inbox. We want someone who understands the full sales journey, takes ownership of their pipeline and is always looking for ways to improve customer engagement, conversion and revenue.
The role requires you to turn enquiries into bookings and revenue across every relevant channel. This is a sales and conversion role, not simply inbox management.
•Manage and convert incoming enquiries across email, WhatsApp, social media, telephone and other digital channels.
•Proactively follow up warm leads, nurture prospective patients and move enquiries towards a clear next step or booking. Looking after different sections of the patient journey.
•Use effective sales messaging, objection handling and calls to action to improve response and conversion rates.
•Monitor lead sources and enquiry quality, identifying where opportunities are coming from and where conversion can be improved.
•Maintain accurate CRM records, trackers and reporting so activity, pipeline progress and outcomes are visible.
•Support email marketing activity and understand how subject lines, open rates, click-through rates and CTAs affect performance.
•Use AI and digital tools to improve the quality, speed and consistency of communications and day-to-day work.
•Identify opportunities to improve processes, follow-up journeys and the overall customer conversion experience.
Pay: £28,500.00-£29,000.00 per year
Benefits:
- Casual dress
- Employee discount
- Gym membership
- Health & wellbeing programme
- Private medical insurance
- Work from home
Work Location: In person
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