Navigator

The Navigator will support Palmer Scholars’ efforts to ensure Scholars enrolled in our Palmer Pathways program are exposed to a variety of postsecondary career and educational opportunities. The Navigator will also work to ensure Scholars are given the necessary tools and training to access and complete the program that best aligns with their career aspirations. The role of The Navigator is to conduct outreach and recruitment for interested young adults, walk alongside applicants throughout the screening process, provide individualized wraparound support to admitted Scholars throughout their involvement in our program; and maintaining accurate documentation. Essentially, The Navigator will function as a mentor, career coach, and case manager for Scholars, ensuring they have access to the information, resources, and connections they need to successfully complete a postsecondary educational program (including apprenticeship) and attain family-wage employment.

ESSENTIAL JOB FUNCTIONS

In collaboration with the Senior Leadership Team and under the immediate supervision of the Senior Navigator, The Navigator will be responsible for the following:

General Responsibilities

• Foster a positive, inclusive, and collaborative work environment by treating colleagues with respect, professionalism, and compassion.

• Act with integrity and intentionality in all professional and personal conduct, helping to uphold and strengthen the Palmer Scholars brand and reputation within the community.

• Track and report Scholar data in WorkSource’s WAWorks system and other agency platforms to support accurate program reporting; including case management reporting.

• Support inclusive recruitment and onboarding by planning and facilitating Palmer Pathways orientations and information sessions throughout Pierce County, including evenings and weekends as needed.

• Deliver high-quality customer service to Scholars, prospective Scholars, employers, apprenticeship partners, and community organizations.

• Promote Scholar success by fostering a sense of belonging, connecting individuals to internal and external resources, and resolving issues in collaboration with the Palmer Scholars team and partners.

• Review existing operational systems to prioritize clear workflows to ensure timely rendering of services.

• Provide navigation and classroom support for the Pathways program, serving as the primary staff contact during program sessions. This includes supporting attendance, engagement, and guest trainer facilitation.

• Lead field placement days as the designated staff member, including transporting Scholars in the company van to work sites.

• Offer backup support for the Palmer Pathways Pre-Apprenticeship program to ensure continuity in Scholar services and program operations.

• Advise Scholars on academic and career pathways, including apprenticeship, certification, and degree options. Assist with career planning, funding strategies, enrollment processes, and goal setting.

• Develop and update Individualized Service Strategy plans, case notes, and other documents related to a participant’s file utilizing a trauma informed approach.

• Build and maintain relationships with postsecondary institutions, union partners, employers, and community organizations to support Scholar persistence and advancement.

• Lead weekly navigation sessions with Scholar’s one-on-one and in small groups to provide ongoing guidance and support.

• Perform other duties as assigned.

Administrative:

• Regular review of contracts ensuring understanding and timely submission of key deliverables and compliance requirements.
• Accurate and timely documentation of services, outcomes, employment, education, and participant progress; ensuring confidentiality and reporting requirements.
• Assist with the coordination of social events for Scholars, mentors, and other volunteers.
• Participate in cross-training opportunities.
• Assist with the preparation of all non-financial reports to be submitted to the Board of Directors or other necessary entities.
• Ensure accurate completion and timely submission of timesheets, travel requests, reimbursement requests, and other HR-related documentation.
• Provide programmatic, event, and office support to staff, students, and volunteers.
• Attend meetings of the Board of Directors and Palmer Pathways Advisory Board on an as-needed basis.

Navigator

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