Department:
Operations
Reports To:
Director of Service Operations
Overview:
Panda Technology is hiring a Level 1 Field Technician to provide on-site IT support at client locations with the Jacksonville,FL area. This role is suited for a hands-on, tech-savvy individual who enjoys being in the field and solving problems face-to-face.
Responsibilities:
- Visit client sites to install, maintain, and troubleshoot hardware and networking equipment - Set up workstations, printers, and other peripherals - Coordinate with remote support for escalations - Document all work and customer interactions - Ensure timely and professional delivery of services
Requirements:
- 1+ year of IT experience in a customer-facing role - Valid driver's license and reliable transportation - Basic knowledge of Windows OS, networking, and hardware - Strong interpersonal and communication skills - Ability to lift up to 50 lbs and work flexible hours, if needed - Ability to work effectively in a fast-paced environment. - Participate in on-call rotations to provide after-hours support as needed.
Preferred:
- Previous experience supporting multi-site clients - Familiarity with structured cabling, basic switching, and AV systems - Familiarity with cloud platforms (AWS, Azure, Google Cloud) is a plus. - CompTIA A+ or Network+ certification
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