Role Overview
This role serves as a key partner to project managers, business analysts, business stakeholders, and delivery teams. The primary responsibility is ensuring that demands in the pre-delivery phase progress on time, remain within scope, and align cleanly with strategic business objectives.
Key ResponsibilitiesDemand Management
- End-to-End Ownership: Lead the complete demand management lifecycle, from intake and registration through evaluation and approval, ensuring key performance indicators (KPIs) are consistently met.
- Requirement Validation: Review and validate incoming demand requests upon registration prior to assigning them to the appropriate Domain Project Manager or Business Analyst.
- Cross-Functional Coordination: Collaborate with Business Analysts, Project Managers, and Delivery Teams to ensure all pre-delivery deliverables—including scope estimates and resource assessments—are completed accurately and on schedule.
Governance & Reporting
- Governance Facilitation: Conduct regular pre-delivery demand governance meetings with relevant business entities and stakeholders.
- Status Reporting: Prepare comprehensive governance reports delivering up-to-date visibility into the status of pre-delivery demands.
- Performance Insights: Perform data-driven analysis to identify performance trends, uncover process bottlenecks, and propose actionable remediation strategies.
Stakeholder Management
- Relationship Building: Establish and maintain collaborative relationships with business stakeholders and cross-functional delivery teams.
- Bridge Communication: Act as a central communication bridge between business partners, delivery teams, and project management.
Continuous Improvement
- Process Optimization: Identify continuous improvement opportunities within demand management processes, tracking, and reporting frameworks.
- Program Support: Drive automation initiatives and support demand management maturity and enablement programs.
Qualifications & Key Competencies
- Education: Bachelor’s degree in Business Administration, Information Technology, Finance, or a related field (or equivalent practical experience).
- Experience: 2–4 years of experience in a Project Management Office (PMO), project coordination, or demand management role.
- Global Exposure: Experience collaborating with global or multi-regional teams within a PMO or project coordination environment.
- Domain Knowledge: Strong understanding of core project management principles and project lifecycle methodologies (e.g., Agile, Waterfall).
- Technical Skills: Advanced proficiency in Microsoft Excel and PowerPoint.
- Tooling Expertise: Hands-on experience with project management and collaboration platforms, such as Jira and Confluence.
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Work Location: In person
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