Paralucent is seeking a Senior Business & Process Analyst to help modernize complex, regulated operational workflows. You will work with operations, legal/compliance, technology and control stakeholders to translate established process and requirement artefacts into features, stories, business rules, acceptance criteria, controls and release-ready increments.
The ideal candidate is comfortable with ambiguity, detailed enough for audit-sensitive work, and practical enough to keep delivery moving.
What You'll Do
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Review existing future-state processes and detailed requirements without unnecessarily restarting discovery.
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Decompose end-to-end capabilities into process flows, features, user stories, acceptance criteria, business rules and test scenarios.
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Model request types, case states, queues, roles, SLAs, deadlines, pauses, escalations, approvals, overrides and exceptions.
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Define human-in-the-loop decision points, maker/checker controls and evidence requirements.
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Document information-discovery, fulfillment, redaction, response-assembly, dispatch, closure and reopening requirements.
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Maintain end-to-end traceability from requirement through test evidence and release.
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Facilitate focused workshops, clarify conflicts and present options with business and delivery impacts.
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Partner with UX, architecture, engineering, AI and QA teams to ensure requirements are usable and testable.
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Support UAT planning, defect triage, operating procedures, training and knowledge transfer.
What Success Looks Like
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Backlog items are complete, prioritized, testable and understood before development begins.
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Business rules and controls are captured precisely enough to prevent over-processing or under-processing.
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Open questions and dependencies are raised early with clear recommendations.
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Requirements remain traceable through test, evidence and release.
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Operations and control stakeholders accept the delivered workflows and procedures.
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7+ years in business analysis, process analysis or product analysis for enterprise technology delivery.
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Experience in banking/financial services preferred; comparable experience in insurance, government, healthcare or another regulated industry accepted.
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Strong skills in process modelling, requirements decomposition, user stories, acceptance criteria, business rules and traceability.
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Experience with workflow, case management, work queues, SLA/deadline management, approvals and exception handling.
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Ability to work with legal, compliance, privacy, security, operations and technology stakeholders.
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Excellent facilitation, documentation, analytical and communication skills.
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Experience supporting UAT, production readiness and operational adoption.
Preferred Experience
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CBAP, CCBA, Lean/Six Sigma, BPMN or product-management certification.
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Experience with legal requests, investigations, records, disclosure, financial crime or other evidence-sensitive processes.
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Experience defining AI-assisted workflows, confidence thresholds and human validation.
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French-language capability or experience designing bilingual processes is an asset.
Role Scorecard: Illustrative Measures
Final targets and cadence will be confirmed for the specific assignment. Typical measures include:
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Backlog readiness and acceptance-criteria quality
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Requirements-to-test traceability coverage
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Age of unresolved business decisions
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Rework caused by requirement ambiguity
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UAT acceptance and defect trends
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Operational procedure and training readiness
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Stakeholder confidence in process accuracy
How You Demonstrate Our Core Values
Driven: Moves important work forward, recovers quickly from blockers and focuses on meaningful outcomes.
Takes Ownership: Closes loops, communicates risks early and remains accountable across handoffs.
Creative Problem Solver: Clarifies the real problem and proposes practical options with trade-offs.
Humbly Confident: Brings sound judgment, explains reasoning and actively invites challenge and feedback.
Customer Centric: Understands operational reality, success measures and the impact of decisions on users and the institution.
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