Bilingual Onboarding Specialist
PASCO is seeking a warm, detail-oriented Bilingual Onboarding Specialist to help prospective employees begin their careers with confidence. In this high-impact role, you will guide candidates through intake and onboarding, create a welcoming experience for English- and Spanish-speaking employees, and help ensure our caregiving teams are prepared to deliver exceptional home health services.
If you enjoy helping people, keeping complex processes moving, and bringing calm organization to a fast-paced environment, we’d love to hear from you.
What You’ll Do
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Meet with prospective employees to share PASCO’s culture, history, and expectations as an employer and home health provider.
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Guide candidates through each step of the intake and HR onboarding process, including Spanish-speaking candidates.
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Build a friendly, responsive candidate experience through frequent phone, email, and text communication.
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Use Salesforce to monitor daily tasks and move candidates through established onboarding steps.
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Identify barriers to employment and collaborate with managers and internal departments to resolve concerns.
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Coordinate detailed, cross-departmental onboarding activities for a high volume of employees.
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Track progress and regularly report on completion of tasks needed to onboard employees within expected timeframes.
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Prepare, deliver, and process onboarding documentation accurately and securely.
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Conduct orientation and initial trainings that welcome and equip new employees, including individuals who may not speak English.
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Protect consumer health information and comply with HIPAA privacy and confidentiality requirements.
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Follow all applicable PASCO policies and State and Federal regulations.
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Perform other related duties as assigned.
What Success Looks Like
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Prospective employees are successfully onboarded within the expected 14-day timeframe.
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Caregivers report a positive, supportive onboarding experience.
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Documentation, communications, and compliance requirements are completed accurately and on time.
What You’ll Bring
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At least one year of experience in intake, human resources, recruiting, healthcare administration, or another detail-focused, process-driven role.
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Fluency in Spanish and English is required.
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Experience working with people with disabilities or chronic illnesses is preferred.
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A proven ability to build effective relationships with clients, coworkers, and community members.
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Strong attention to detail and confidence following established processes.
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Sound judgment in identifying concerns and recommending solutions.
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Exceptional customer service skills across in-person, phone, email, and text communication.
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Comfort spending a significant portion of the workday on the phone.
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Proficiency in Microsoft Office; Salesforce or another CRM experience is preferred.
Physical Requirements
This role involves sedentary, detail-oriented work with reasonable accommodation as applicable. Responsibilities typically include:
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Sitting for extended periods while using a computer, telephone, or paperwork.
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Occasional walking and standing, up to one-third of the workday.
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Occasionally lifting, carrying, pushing, or pulling up to 10 pounds.
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Frequent talking, hearing, typing, and other detailed finger work.
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Close visual acuity for reading, data entry, document review, and computer-based work.
Join PASCO and help create a welcoming, efficient start for the caregivers who make a difference every day.
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