Customer Success Manager - Pune
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Job Title: Customer Success Manager
Location: Pune
**KEY RESPONSIBILITIES**
* Strategic CS Development: Craft and implement cohesive CS strategies tailored to critical stages of the customer
journey, including upcoming renewals and QBRs/EBRs.
* Collaborative Insight Sharing: Partner closely with our founding members, providing valuable insights to enhance
the overall customer process.
* Innovative Project Management: Strategically plan and execute new projects to identify areas for increased
product usage and adoption.
* Creative Customer Campaigns: Develop and launch engaging campaigns to educate and nurture customers on
the latest product features.
* Performance Reporting: Regularly report on product adoption, usage, and customer health to our leadership
team, ensuring continuous monitoring and delivering actionable insights to stakeholders.
* Renewal pipeline generation: Experiment with diverse approaches to maintain a steady, qualified pipeline of
renewals.
* Key Metric Tracking: Continuously monitor and report on crucial metrics such as renewals, churn rates, and CSAT
scores.
* Operational Oversight: Provide operational oversight to ensure targets and KPIs are met. * Best Practice Sharing: Educate clients on best practices to achieve product success with Qapit
REQUIRED QUALIFICATIONS:
* Experience: 4\-5 years of overall experience with at least 4 years in a CS role, preferably in SaaS. * Balanced Skill Set: A combination of strategic insight, analytical capability, operational efficiency, effective
communication and collaboration skills.
* Process Expertise: Proficiency in systematic organization and delivering high\-quality customer excellence. * Data\-Driven Approach: Expertise in applying data\-oriented methods, adjusting parameters as needed and
demonstrating powerful execution abilities.
* Stakeholder Management: Proven experience in handling various stakeholders, identifying key customers and
collaborating with multiple teams.
* Technical Proficiency: Strong knowledge of relevant CS tools and technologies is a significant advantage. * Empathy and Relationship Building: A customer\-centric mindset with exceptional relationship\-building skills.
Job Type: Full\-time
Pay: ₹800,000\.00 \- ₹1,000,000\.00 per year
Experience:
* Customer Success: 4 years (Required)
Work Location: In person
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