IT Support Technician

IT Support Administrator

PBX Data Tech Inc. | Campbell River, BC

PBX Data Tech Inc. is seeking a motivated IT Support Administrator to support our clients across managed IT, telecommunications, networking, cloud computing, and cybersecurity.

We are looking for a self-starter with a combination of relevant education, technical training, and practical experience. The successful candidate will take ownership of their work, remain calm under pressure, and work effectively both independently and within a team.

Key Responsibilities

• Provide remote and onsite technical support for desktops, laptops, printers, and business applications.
• Install, configure, and maintain Microsoft Windows and Linux servers.
• Administer Microsoft 365 / Office 365, including Exchange Online, Outlook, Teams, SharePoint, and OneDrive.
• Manage Microsoft Entra ID, user identities, access permissions, multifactor authentication, and Conditional Access policies.
• Support Microsoft Azure and cloud computing environments, including virtual machines, networking, storage, backups, and hybrid infrastructure.
• Administer Active Directory, Group Policy, DNS, DHCP, file sharing, and virtualization environments.
• Install, configure, and troubleshoot VoIP systems, SIP trunks, IP phones, and related telecommunications services.
• Configure and maintain firewalls, routers, switches, wireless access points, VLANs, and VPNs.
• Implement and troubleshoot firewall policies, intrusion prevention, web filtering, and secure remote access.
• Install and support IP surveillance cameras, network video recorders, PoE equipment, and associated network infrastructure.
• Monitor system health, investigate alerts, and maintain endpoint protection, patching, backups, and disaster recovery systems.
• Assist with equipment installations, structured cabling, system upgrades, and client migrations.
• Maintain accurate service tickets, network diagrams, configuration records, and technical documentation.
• Communicate clearly with clients and colleagues about technical issues, progress, and resolution timelines.

Required Qualifications and Attributes

• A combination of relevant education, technical training, and practical experience in IT support or systems administration.
• Strong troubleshooting skills and a methodical approach to identifying and resolving problems.
• Working knowledge of Windows workstations, Microsoft 365 / Office 365, server administration, and TCP/IP networking.
• Familiarity with Microsoft Entra ID, Azure, cloud computing, and hybrid environments.
• Understanding of firewall configuration, VPNs, access controls, and cybersecurity practices.
• Experience or familiarity with VoIP, Linux, virtualization, and IP surveillance.
• Ability to prioritize competing requests and work well under pressure.
• Initiative to work independently, take responsibility for assigned tasks, and follow issues through to resolution.
• Ability to collaborate with teammates, share knowledge, and recognize when an issue requires escalation.
• Strong communication skills, professionalism, and a commitment to client service.
• Attention to detail and respect for client confidentiality and security.
• Willingness to learn new technologies and expand technical skills.
• Must hold and maintain the required security clearance and be bondable.
• Must hold a valid British Columbia driver’s licence and maintain a clean driving record.

Experience Considered an Asset

Experience with any of the following technologies or environments is an asset:

• Firewalls and network security: Fortinet FortiGate, Palo Alto Networks, Cisco Secure Firewall / Firepower, Cisco Meraki, SonicWall, Sophos, Check Point, Juniper SRX, WatchGuard, Barracuda, and Netgate pfSense.
• Microsoft and cloud platforms: Microsoft 365 / Office 365, Microsoft Entra ID, Azure, Intune, Microsoft Defender, Amazon Web Services (AWS), and Google Cloud.
• VoIP and telecommunications: 3CX, Grandstream, SIP trunking, IP phone provisioning, and voice troubleshooting.
• Networking and wireless: Cisco, Meraki, HPE Aruba, Ubiquiti, and Grandstream.
• Servers and virtualization: Windows Server, Linux, Microsoft Hyper-V, and VMware.
• Monitoring, security, and backup: NinjaOne, SentinelOne, Avanan, and Cove Data Protection.
• IP surveillance: IP cameras, NVR systems, PoE networks, remote access, and surveillance troubleshooting.
• Managed service provider environments supporting multiple clients.
• Microsoft, CompTIA, Cisco, Fortinet, Linux, or other relevant technical certifications.

Why Join PBX?

Join a local technology company supporting a diverse range of businesses and organizations. This role offers practical experience across IT infrastructure, cloud services, communications, networking, and cybersecurity, with opportunities to develop your skills and contribute directly to client success.

How to Apply

Submit your résumé and a brief introduction outlining your education, relevant experience, and the technical strengths you would bring to PBX Data Tech Inc.

Pay: $50,000.00-$100,000.00 per year

Benefits:

• Casual dress
• Company car
• Dental care
• Extended health care
• Flexible schedule
• On-site parking
• Store discount

Work Location: Hybrid remote in Campbell River, BC

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