About People Processes
People Processes runs HR, payroll, benefits, and timekeeping for U.S. employers. Our mission is to turn workplaces into thriving communities where people feel empowered, leaders feel supported, and businesses grow with confidence. Associates are the backbone of our operations. You join a pod, a small team assigned to a set group of U.S. clients. Your Team Manager assigns and prioritizes your work. Business Partners own the client relationship. Senior HR specialists train you and support you on complex cases.
What You'll Do
- Answer calls and tickets from U.S. employers and their employees. Many calls get solved on the spot: login help, system walkthroughs, payroll updates. For bigger issues, gather the facts, open a ticket, and give the caller a callback time.
- Stay responsive throughout your shift. Answer every call, message, and ticket promptly.
- Keep every caller engaged. We don't use silent holds. While you wait on a teammate, keep the conversation going.
- Close tickets and projects on time and get them right. Each client has its own preferences and processes. You learn them and follow them.
- Build skills across HR areas: timekeeping, payroll, benefits, new-client implementation, and general HR.
- Ask probing questions to find the real problem, then offer a clear solution.
- Stay calm on tense calls. Listen, show empathy, and steer the conversation toward a fix.
- Keep your Team Manager posted and flag problems early. When you're stuck, define the problem and bring possible solutions plus a recommendation.
- Share what you learn with your pod and suggest better ways to work.
How We Measure Success
- Speed: prompt responses and on-time ticket closure
- Volume: tickets closed, with quality first
- Accuracy: complete, correct work. When errors happen, you and your Team Manager find the root cause and correct the process.
- Client feedback on your professionalism, responsiveness, and results
- Growth: training milestones and how well you apply new skills
How You Grow
- Paid training, with sessions assigned by your Team Manager
- Expect to build skills across all core HR areas over 2.5 to 3.5 years
- Regular feedback and a development plan from your Team Manager
- Anyone at any level is free to pitch a company improvement straight to the executive team. Approved ideas put into action are grounds for promotion, pay raises, or bonuses.
What We're Looking For
Requirements:
- Bachelor's degree (4-year course). Undergraduates and graduates of 2-year associate or vocational courses do not meet this requirement.
- At least 3 years of BPO customer service experience on a U.S. voice account or a U.S. hybrid account with calls
- Quick to learn new software
- Strong problem-solving skills and a customer-first mindset
- Clear, confident, professional communication on calls and in writing
- High-speed, stable internet with backup power
- A quiet, peaceful place to work
You'll fit here if you:
- Own your work, your deadlines, and your results
- Pay close attention to detail and take pride in accurate work
- Juggle several tasks and still hit deadlines
- Stay low-drama, respectful, and focused on solutions
- Help teammates and share what you know
- Want to learn every part of HR
No HR experience required. Your U.S. voice background is the foundation. We teach you the HR side.
Schedule
- 8:30 AM to 5:30 PM U.S. Central Time, Monday to Friday
- Philippine time: Monday to Friday nights, 9:30 PM to 6:30 AM during U.S. daylight saving time (mid-March to early November), and 10:30 PM to 7:30 AM the rest of the year
Pay and Benefits
- PHP 30,000 per month
- 13th-month pay
- Health insurance
- Paid training
- Pay raises and promotion opportunities
- Work from home
- Company events and a Christmas gift
Education and Location
- Education: Bachelor's degree (required)
- Work location: Remote
Ready to start your HR career? Apply today.
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