Customer Service Agent - Norwegian-Speaking

About the role

As a Norwegian-Speaking Customer Service Agent , you will serve as a dedicated specialist within PERGOLUX ’s international support team, handling the full spectrum of customer inquiries across phone, email, and chat. As our designated Norwegian-fluent expert, customer contacts from Norway are routed directly to you to ensure our Norwegian market receives tailored, top-tier support in their native language, while collaborating cross-functionally to resolve technical issues and optimize internal support workflows. At PERGOLUX , we are driven by integrity, ambition, innovation, humility, appreciation, and unity, bringing Scandinavian-inspired outdoor living design to customers worldwide within a collaborative, growth-oriented environment. What You’ll Do Dedicated Customer Support: Deliver empathetic, high-quality support across phone, email, and chat, independently handling complex inquiries, VIP cases, and installation partner requests. End-to-End Case Management: Own order and delivery issues — including returns, damages, refunds, WISMO inquiries, and claims — from initial contact through to full resolution while following localized SOPs. Technical Troubleshooting: Diagnose and solve technical product issues using visual evidence, manuals, and deep product knowledge to provide accurate and effective solutions. Cross-Functional Collaboration: Partner with logistics, warehouse, sales, and technical teams, maintaining precise documentation across Zendesk, Shopify, and internal tools for smooth handovers. Knowledge & Process Optimization: Identify workflow gaps, update Help Desk resources (FAQs, macros), and mentor associate agents to raise overall service quality and efficiency. What You’ll Bring Language Proficiency: Fluency in Norwegian (C1+) is essential — this is the core differentiator of the role. Strong English (B1+) is required for communication with our international team. Bonus Language: German language skills are a highly valued bonus — the combination of Norwegian, English, and German makes you a uniquely versatile addition to our multilingual CS team. Relevant Experience: 2–4 years of customer support or technical service experience, ideally within a fast-scaling e-commerce environment. Communication & Conflict Resolution: Outstanding written and verbal communication with active listening skills, strong empathy, and confident de-escalation abilities. Digital & Tool Fluency: Proficiency with multi-channel ticketing platforms like Zendesk and Shopify, alongside strong multitasking abilities and SLA management. Ownership & Continuous Improvement: Sound judgment in handling non-standard cases independently, paired with a process-improvement mindset to enhance team workflows. Benefits Real Ownership – Take meaningful responsibility in your role and directly influence key business outcomes. International Team – Collaborate with passionate colleagues across Europe, gaining exposure to diverse perspectives and ideas. Outdoor Lifestyle Discounts – Enjoy exclusive discounts on PERGOLUX products. Fast-Track Career Opportunities – As we scale quickly, you’ll have significant opportunities to grow into senior leadership roles. Team Culture – Be part of regular team events and a culture that celebrates wins—big and small. Bike Leasing Program – Benefit from a sustainable and cost-effective bike leasing option to support commuting and an active lifestyle. How to Apply We’d love to hear from you! Apply via our PERGOLUX Career Page or reach out through PERGOLUX LinkedIn . Find Jobs in Germany on Arbeitnow