Overview
This is a part-time, Monday- Friday, hourly position (approximately 24-32 hours a week). Hourly rate $19.00/hour.
About the Role:
As a core member of our Customer Service team, you will be expected to:
- Handle incoming calls from customers to take product orders
- Respond to incoming calls and emails from customers and Sales Representatives
- Enter and adjust orders in our computer system
- Identify opportunities to up-sell products and services, and explain new offerings
- Respond to requests for promotional materials
- Maintain accurate customer account information
- Resolve product or service problems by clarifying the complaint; determining the cause, and explaining the best resolution
- Follow up to ensure satisfaction and resolution
- Enhance the organization’s reputation by accepting ownership for accomplishing new and different requests, and exploring opportunities to add value to job accomplishments
- Essential functions of the job include but are not limited to the above responsibilities
As your employer, Perry’s will help you to achieve all of the above goals through feedback, education, and continuous professional development.
Minimum Qualifications:
- HS diploma or GED
- Prior work experience in a customer service position is preferred
- Knowledge of MS Office including Word, Outlook, and Excel
Job Requirements:
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Strong customer service skills; with a focus on providing world-class service to both internal and external customers
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Excellent written communications skills, with the ability to compose professional emails and letters using proper grammar, punctuation, spelling and syntax
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Effective verbal communication skills
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Able to make and receive phone calls
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Can establish and maintain effective working relationships with leaders, team members, and outside contacts
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Maintain a positive attitude and treat others with respect
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Demonstrates sound independent judgment and ability to solve issues of moderate complexity
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Excellent computer/typing skills and accurate data entry
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Capable of learning established procedures and product specifications
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Effective in managing multiple tasks with limited direct supervision
Working Conditions:
- Office environment during initial training period
- Employer is open to a hybrid to fully remote role after successful completion of training period and demonstration of job proficiency
- Department office hours are Monday through Friday, 8:00 a.m. to 5:00 p.m. While part-time schedules may vary, all work hours are performed within this window, allowing employees to maintain evenings and weekends for personal and family commitments.
Pay
Base Pay Rate: $19.00 / hour
Perry's Ice Cream is an Equal Opportunity Employer and a drug free facility.
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