Role Overview:
We are looking for a Centre Manager to take end-to-end ownership of centre operations, revenue, customer experience, and people management.
Key Responsibilities:
* Manage day-to-day centre operations and ensure smooth functioning.
* Own centre revenue, business targets and key operational KPIs.
* Lead and manage veterinarians, groomers, PRMs and support staff.
* Handle hiring, onboarding, performance and employee engagement.
* Ensure excellent customer experience and resolve escalations.
* Manage rosters, attendance, inventory, vendors and centre hygiene.
* Track performance metrics and drive improvements in productivity and profitability.
* Ensure compliance with company SOPs and operational standards.
Requirements:
* 3–6 years of experience in Centre/Clinic Operations, Retail, Hospitality, Healthcare or similar roles.
* Strong people management, communication and problem-solving skills.
* Business and customer-centric mindset.
* Experience managing teams and revenue targets preferred.
* Pet care/veterinary/healthcare experience is an added advantage.
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