The Warehouse Operations Manager is responsible for overseeing the overall warehouse operations, including receiving, storage, inventory control, order fulfillment, picking, packing, dispatch, and delivery coordination. The role ensures the efficient movement and safekeeping of company products, accurate inventory records, proper warehouse utilization, and timely fulfillment of orders. The position also leads the warehouse team, implements operational procedures, monitors productivity and costs, and ensures compliance with company policies, inventory controls, and workplace safety standards.
Key Responsibilities
- Oversee daily warehouse operations, including receiving, checking, storing, picking, packing, releasing, and dispatching of products.
- Ensure accurate receipt, storage, movement, and release of merchandise, including consumer electronics, gadgets, appliances, and other company products.
- Develop and implement warehouse procedures to improve operational efficiency, inventory accuracy, and order fulfillment.
- Monitor inventory levels, stock movements, product allocation, and warehouse transactions to ensure accurate inventory records.
- Oversee regular cycle counts, physical inventory counts, and inventory reconciliation activities in coordination with Inventory Control and Accounting.
- Investigate inventory discrepancies, missing items, damages, shortages, and other stock-related issues and implement corrective actions.
- Ensure timely processing and fulfillment of orders for retail branches, business units, corporate accounts, and other authorized recipients.
- Coordinate with Purchasing, Sales, Retail Operations, Logistics, Finance, and other departments regarding stock availability, replenishment, transfers, and delivery schedules.
- Monitor warehouse productivity, order accuracy, receiving and dispatch turnaround time, inventory accuracy, and other key performance indicators.
- Manage warehouse space utilization, storage arrangements, product labeling, and stock organization to ensure accessibility and proper handling.
- Establish controls for high-value, fragile, serialized, and sensitive merchandise to minimize loss, damage, and unauthorized release.
- Ensure proper documentation of receiving reports, stock transfers, delivery receipts, release documents, and inventory adjustments.
- Oversee the maintenance and proper use of warehouse equipment, tools, storage facilities, and material-handling resources.
- Implement safety, security, housekeeping, and loss prevention measures to protect employees, inventory, and company assets.
- Monitor warehouse operating expenses and recommend cost-saving measures without compromising service quality or inventory control.
- Lead, supervise, train, and evaluate warehouse personnel to ensure productivity, accountability, and compliance with established procedures.
- Coordinate with third-party logistics providers, transporters, and other service providers when necessary.
- Prepare regular warehouse performance reports, inventory summaries, operational updates, and recommendations for management.
- Identify operational bottlenecks and implement process improvements to enhance warehouse efficiency and service levels.
- Ensure compliance with company policies, internal controls, and applicable occupational safety and warehouse operating requirements.
Benefits:
- Company Christmas gift
- Company events
- Opportunities for promotion
- Paid training
- Promotion to permanent employee
Work Location: In person
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