What we look for
WE ARE SEARCHING FOR YOU!
Got big plans? Great. So do we. We are always interested in meeting competent team players.
Are you a passionate C ustomer Supporter in Level 1 with a good understanding of a ticket system? You are enthusiastic about helping customers with their technical issues?
Then apply and join our team as a Customer Supporter 1st Level (m/f/x) full-time in a hybrid working model in Timisoara, Romania.
Plentysystems Romania SRL promotes equal opportunity and diversity in the workplace and encourages all qualified individuals to apply, regardless of gender, age, origin, religion, sexual orientation or disability.
Your mission
- Act as primary contact mainly via service desk tickets
- Provide friendly, timely assistance on PlentyONE software inquiries
- Log and classify tickets accurately, set priority
- Resolve standard issues (how-to, login/access, known incidents)
- Escalate complex issues to L2 with full documentation
- Maintain proactive communication to ensure satisfaction
- Contribute to knowledge base (articles, FAQs, macros)
- Collect and share customer feedback with Product & Engineering
Your profile
- Proven experience: 2+ years in 1st level customer support or a similar role
- Languages: german at least B1, english at least C1
- Know the industry: You have experience in a Software / SaaS company
- Know the tool: You are experienced in using a ticket system to communicate with the customer and the intern team
- Empathy: Your mindset is customer oriented and you understand what the Need is
- Drive: you are stress resistant and like working KPI oriented
- Excellent Communicator: You can clearly communicate solutions and information to the customer and intern stakeholders
Benefits
Your voice counts! Your ideas for the success of plentysystems and our support to take care of you personally
- Hybrid work: work from our office in Timisoara and from home for 2-3 days weekly
- Work-life balance & a headquarter in Timisoara
- Up to date: work with the latest hardware and technology
- Always better: further training budget and a wide range of workshops
- Well provided for: 7 card Gym subscription, Pluxee card for meal tickets, Private medical insurance
- annual december bonus
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