Executive - Collection (inhouse)
Location: R&D Centre – Barrackpore (On-site)
Experience: 0–1 Year
Employment Type: Full-Time
Salary: ₹17000
About Pointo
Pointo is building India’s trusted lithium-ion battery network for electric 3-wheelers. With
operations across multiple states, Pointo is focused on accelerating India’s clean mobility
transition through innovative, reliable and affordable energy solutions.
As part of our growing operations team, we are looking for a Telecaller Intern to support
collection activities, customer coordination and operational communication from our
Barrackpore office.
Role Overview
The Telecaller will support the Collection team through customer follow-ups, backend
coordination and day-to-day calling activities. The candidate should possess strong
communication skills, a professional approach over calls and the ability to manage routine
operational tasks efficiently.
This opportunity is suitable for freshers or early-stage professionals looking to gain experience
in collections, customer support and operational coordination within a fast-growing EV startup
environment.
Key Responsibilities
Customer Coordination
Make outbound calls for payment follow-ups and support-related communication.
Handle customer interactions professionally and escalate issues when required.
Maintain accurate records of calls and follow-up activities.
Collection Support
Assist the inhouse collection team with daily operational coordination.
Track pending cases and update internal reports regularly.
Coordinate with field teams for issue resolution and status updates.
Operational Assistance
Maintain customer databases and documentation records.
Provide backend support for manpower and operational requirements.
Ensure timely reporting and communication with reporting managers.
Communication & Reporting
Maintain professional communication with customers and internal teams.
Share daily activity reports and collection updates.
Follow internal calling processes and company policies.
Requirements
0–1 year of experience in telecalling, customer support or backend operations
preferred.
Freshers are encouraged to apply.
Good communication skills in Bengali, Hindi and basic English.
Basic knowledge of MS Excel and computer operations.
Strong communication and interpersonal skills.
Ability to work in a fast-paced startup environment.
Why Join Pointo?
Opportunity to work in a growing clean-tech and EV ecosystem company.
Exposure to operations, collections and customer coordination functions.
Learning-oriented startup environment with growth opportunities.
Be part of India’s clean mobility transformation.
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