Job Title: Hub Manager
Location: Muzaffarpur
Reports to: Zonal Manager/ Operations Manager
Department: Operations,
Travel - Occasional
Employment Type: Full-time
Job Summary:
The Operations Manager will be responsible for overseeing the setup, management, and optimization of Pointo Hub’s. This role includes managing end-to-end operations, ensuring efficient store setup, optimizing supply chain processes, and driving profitability through effective P&L management. The ideal candidate will have a strong background in operations within the retail or e-commerce sector, with specific experience in dark store management.
Key Responsibilities:
- POINTO HUB Setup and Management:
- Lead the planning, setup, and operational launch of new POINTO HUB in strategic locations.
- Ensure that all hubs are fully equipped, staffed, and operationally efficient before launch.
- Oversee the design and layout of Hub to optimize product flow, picking, and packing processes.
- Profit and Loss (P&L) Management:
- Take full ownership of the P&L for hub, ensuring cost efficiency and profitability.
- Analyze financial performance, identify cost-saving opportunities, and implement strategies to increase profitability.
- Work closely with the finance team to track and report on operational expenses, revenue, and key financial metrics.
- Inventory and Supply Chain Optimization:
- Ensure optimal inventory levels are maintained to meet demand while minimizing waste and overstock.
- Collaborate with suppliers, procurement teams, and logistics providers to streamline the supply chain and improve delivery timelines.
- Implement robust inventory management systems to monitor stock levels and ensure product availability.
- Operational Efficiency:
- Continuously review and improve operational processes to enhance efficiency, speed, and accuracy in order fulfilment.
- Leverage technology and automation tools to optimize picking, packing, and delivery processes.
- Establish and monitor KPIs for operational performance, including order fulfilment times, accuracy, and customer satisfaction.
- Team Leadership and Development:
- Build and manage a high-performing team responsible for the day-to-day operations of the hubs
- Provide ongoing training, support, and development opportunities to team members to enhance performance.
- Ensure that staffing levels are adequate to meet operational needs, particularly during peak demand periods.
- Compliance and Safety:
- Ensure all hub operations comply with local regulations, health and safety standards, and company policies.
- Implement safety protocols to protect staff and ensure a safe working environment.
- Collaboration and Stakeholder Management:
- Work closely with cross-functional teams, including procurement, logistics, and customer service, to ensure seamless operations.
- Collaborate with the technology team to integrate and enhance systems that support hub operations.
Key Requirements:
- Education:
- Bachelor’s degree in Business, Operations Management, Supply Chain, or a related field. A Master’s degree or relevant certifications (e.g., Lean Six Sigma, PMP) is a plus.
- Experience:
- 2-4 years of experience in operations management, with at least 1-3 years focused on dark store setup and management.
- Proven experience in managing P&L responsibilities and driving operational profitability.
- Experience in retail, e-commerce, or logistics with a deep understanding of fulfilment operations.
- Skills:
- Strong knowledge of supply chain processes, inventory management, and logistics optimization.
- Proficiency in using operations and warehouse management software (WMS) and other relevant tools.
- Excellent leadership and team management skills.
- Strong financial acumen with experience managing budgets and controlling costs.
Key Competencies:
- Ability to work in a fast-paced, high-growth environment.
- Strong problem-solving and decision-making abilities.
- Excellent communication and interpersonal skills.
- Strategic thinking with attention to detail.
- Strong analytical skills and a results-oriented mindset.
Work Environment:
- This role requires both office and on-site work at various hub locations.