Operations Manager – Retail
Location: Malappuram / Kozhikode, Kerala Employment Type: Full-time
Job Summary
Pomees is looking for an experienced Operations Manager to oversee the overall operations of our retail stores. The role will be responsible for store performance, team management, operational standards, and ensuring smooth and efficient store functioning.
Key Responsibilities
- Oversee the day-to-day operations of Pomees retail stores.
- Monitor store sales, targets, productivity, and overall performance.
- Manage and guide Store Managers and store teams to achieve business objectives.
- Ensure proper implementation of company policies, SOPs, and operational standards.
- Monitor manpower requirements, attendance, discipline, and employee performance.
- Coordinate with HR, Inventory, Finance, and other departments for store-related requirements.
- Conduct regular store visits and identify operational issues and improvement areas.
- Monitor stock availability, inventory movement, and store-level stock-related concerns.
- Ensure proper customer service, store presentation, grooming, and brand standards.
- Handle and resolve store-level operational issues in a timely manner.
- Support new store openings and ensure operational readiness.
- Prepare regular store performance and operational reports for management.
Requirements
- 5+ years of experience in retail/store operations, preferably in a multi-store environment.
- Experience in managing Store Managers and retail teams.
- Strong understanding of sales, store operations, inventory, and people management.
- Good leadership, communication, and problem-solving skills.
- Willingness to travel regularly for store visits.
- Experience in apparel, fashion, lifestyle, baby care, FMCG, or organized retail will be an advantage.
- Preferred location: Malappuram / Kozhikode.
- Graduation / Post Graduation Preferred
- Candidates willing to relocate to Malappuram or Kozhikode may also apply.
Pay: ₹30,000.00 - ₹45,000.00 per month
Benefits:
- Paid sick time
Education:
- Bachelor's (Required)
Experience:
- Retail sales: 5 years (Required)
Location:
- Malappuram, Kerala (Required)
Work Location: In person
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