Assistant Group Sales Manager

1. Position Summary

The Assistant Group Sales Manager supports the Group Sales Manager in achieving sales targets, maintaining service standards and improving team performance across the UK and Australian charter businesses.

The role combines performance reporting, work audits, compliance monitoring and practical team support. It provides clear information on where improvement is needed, assists with routine guidance and training, and follows through on agreed actions.

Working closely with Shift Leaders, the successful candidate will also act as a point of authority during their working hours, providing management cover and handling day-to-day matters in the Group Sales Manager’s absence.

2. Key Responsibilities2.1 Sales Reporting and Performance Monitoring

• Prepare weekly and monthly reports covering sales results, conversion, call activity and other agreed performance measures.
• Monitor progress against team targets and highlight trends, concerns and opportunities.
• Investigate performance gaps and provide clear findings and supporting examples to the Group Sales Manager.
• Prepare information for advisor reviews and track agreed improvement actions.

2.2 Work Audits and Process Compliance

• Carry out regular spot checks of enquiries, quotes, bookings, customer records and calls.
• Check adherence to customer contact, callback, follow-up and booking handover procedures.
• Identify errors, missed actions and recurring issues, ensuring routine corrections are completed.
• Escalate significant concerns and training needs with accurate supporting evidence.
• Monitor whether agreed corrective actions lead to improvement.

2.3 Team Support and Training Assistance

• Provide day-to-day guidance on systems, quoting, pricing procedures and customer handling within agreed authority.
• Assist with basic process training, refresher guidance and practical support for new starters.
• Help coordinate training and maintain development records.
• Support the Group Sales Manager by identifying where targeted sales training is needed and monitoring progress afterwards.

2.4 Leadership and Management Cover

• Act as an intermediate point of contact between advisors, Shift Leaders and the Group Sales Manager.
• Provide an approachable and authoritative presence when senior management is unavailable.
• Resolve routine queries and escalations within agreed limits, referring more complex or sensitive matters appropriately.
• Work with Shift Leaders to maintain coverage, communicate priorities and ensure outstanding matters are handed over and followed through.
• Deputise for the Group Sales Manager within delegated responsibilities.

2.5 Administration and Continuous Improvement

• Maintain accurate reports, audit records and action trackers.
• Support updates to sales guidance and communicate approved process changes.
• Highlight recurring operational problems and recommend practical improvements.
• Liaise with other departments where required to resolve sales-related issues.
• Carry out other reasonable duties within the scope of the role.

3. Person SpecificationEssential

• Strong working knowledge of charter sales and the enquiry-to-booking process.
• A consistent record of professionalism, accuracy and adherence to company procedures.
• Ability to analyse sales and call data, identify concerns and communicate findings clearly.
• Strong organisational skills and reliable follow-through.
• Confidence supporting colleagues, addressing routine issues and exercising sound judgement.
• Ability to work independently, prioritise competing demands and handle sensitive information appropriately.
• Flexibility to support the working requirements of both UK and Australian teams.

Desirable

• Experience providing shift leadership, mentoring or practical training.
• Experience preparing reports, reviewing calls or auditing sales work.
• Good spreadsheet skills and confidence using ECM and 3CX reporting.
• Familiarity with both UK and Australian charter operations.

Job Type: Full-time

Pay: ฿45,000.00 - ฿55,000.00 per month

Work Location: In person

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